Warehouse Coordinator

Ⓝ NUAGE Confidential

Warehouse Coordinator 

N U A G E D E S I G N S · Miami, FL ·  Reports to Director of Inventory & Purchasing ·  Full-Time

 T H E C O M P A N Y 

About Nuage Designs 

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world's top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.

Founded in Miami's Wynwood district in 2004, we've grown into a team of over 140 across Miami, New York, and Chicago — and we're just getting started. Now entering our most ambitious chapter yet, we're doubling down on people who care deeply about quality, design, and the art of the unforgettable.

We're looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we'd love to hear from you.

T H E R O L E 

The Opportunity 

The Warehouse Coordinator owns the daily flow of client returns. That means tracking inbound orders, confirming courier pickups, keeping client addresses and return records accurate, and following up directly with clients when a return falls behind schedule.

This role connects our clients, our carriers, and the warehouse floor. An item that comes back on time can go out to the next event. This person keeps that cycle moving by catching missed pickups early and resolving delays before they turn into inventory shortages. They also work with other departments to turn rush items around quickly.

 W H A T Y O U ' L L D O 

Duties & Responsibilities

Key features include, but are not limited to, the following:

• Ensure proper documentation of UPS failed pick up

• Manage from start to finish client addresses to ensure correct location and accuracy

• Maintain accurate records of all returned items, including dates adjustments.

• Resolve any issues related to return delays, such as time discrepancies or customer complaints, and work with relevant teams to fix them.

• Send out daily reminders for client return orders that need to be returned that day.

• Ensure that all of the scheduled courier pickups from the previous day were successful and re-schedule any that were not.

• Daily management of inbound order returns, including printing expected returns for the day and tracking shipments of orders not received on time.

• Liaise directly with clients regarding returns that are behind schedule

• Coordinate for rush turnaround of incoming items with other departments.

• Assist clients with additional return materials and rescheduling pickups.

• Take on any other special projects and requests as needed.

 W H O Y O U A R E 

Qualifications & Experience 

To perform this job successfully, a person must be able to perform each essential function satisfactorily. The requirements described below are representative of the knowledge, skills, and/or abilities required.

R e q u i r e d 

• High school diploma or equivalent.

• Being bilingual in English and Spanish is a must.

• 1–2 years of experience in receiving or warehouse operations, 

• Knowledge of returns processing and inventory management.

• Ability to work in a dynamic environment and meet tight deadlines.

• Strong verbal and written communication skills to give clear instructions and communicate with other departments and providers.

• Ability to read and follow purchase orders, storage instructions, and safety procedures.

Preferred

• Additional training in warehouse management or logistics.

• Knowledge and/or experience with UPS or FedEx is a plus.

• Familiarity with the safe use of forklifts and other material handling equipment.

 Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, bend, stoop, and reach throughout the workday

• Frequently required to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lift required for items exceeding 50 lbs.

• Ability to climb ladders and work at heights consistent with warehouse racking environments

• Must be able to operate powered industrial equipment including forklifts and pallet jacks.

• Must be able to remain on feet for extended periods and move throughout a large warehouse facility

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• This position operates in a warehouse environment with exposure to varying temperatures, noise levels, dust, and moving equipment.