What are the responsibilities and job description for the Retail Customer Success Executive position at nttlimited?
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. Your day at NTT DATA We are seeking a dynamic Customer Success professional specializing in Retail to drive client engagement, solution adoption, and business growth. This role is ideal for someone passionate about working closely with clients, identifying opportunities, and delivering impactful solutions. Key Responsibilities Manage the end-to-end customer lifecycle for Retails/Entertainment clients Act as a trusted advisor, understanding business processes (planning & merchandising, distribution & logistics, sales & store operation, customer loyalty and data forecast) and transformation needs Identify whitespace opportunities and recommend solutions to improve efficiency and performance Collaborate with delivery, technical, and sales teams to ensure smooth implementation Lead solution discussions and ROI-driven presentations tailored to retails use cases Support project governance and ensure successful execution aligned with client expectations Strengthen long-term relationships with key stakeholders Qualifications and Experience 8 years of experience in customer success, account management, or solution delivery Exposure to Retail or Entertainment industry (e.g., omni-channel, customer experience, operations) Strong consulting mindset with ability to translate business needs into solutions Ability to present value and ROI clearly to clients Proactive, customer-centric, and detail-oriented Strong communication and stakeholder management skills English professional proficiency (Japanese is a plus) Preferred Background in IT services, consulting, or digital transformation projects Experience working with enterprise or Japanese clients is an advantage Benefits: Competitive salary based on agreement. Full social insurance coverage based on salary. Probation with 100% salary. Annual bonuses and regular salary reviews. Training sponsorship for professional courses and certification exams. Comprehensive healthcare coverage for staff and their families. Regular health check-ups. 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days. Work Schedule: Hybrid working mode. Monday to Friday, 08:00 – 12:00 and 13:00 – 17:00. Flexible start hours between 7:45 AM and 9:00 AM with manager approval. Work Locations: Ho Chi Minh Office: Floor 20/10, Opal Tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City. Workplace type: Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today Your career here is about believing in yourself and taking on great opportunities and new challenges. It’s about growing your skills and expertise in your current role and preparing yourself for the future. That’s why we encourage you to take every opportunity to grow your career within our great global team.