What are the responsibilities and job description for the Lead Systems Analyst - O365 Support position at NTT DATA?
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a "job title" to join our team in "location".
Position Summary: We are looking for a Lead Systems Analyst to provide expert-level support and strategic oversight for our Microsoft Office 365 suite, including Office applications and collaboration tools. This role will ensure optimal performance, security, and user experience across the enterprise.
Key Responsibilities:
Qualifications
Preferred Skills
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a "job title" to join our team in "location".
Position Summary: We are looking for a Lead Systems Analyst to provide expert-level support and strategic oversight for our Microsoft Office 365 suite, including Office applications and collaboration tools. This role will ensure optimal performance, security, and user experience across the enterprise.
Key Responsibilities:
- Serve as the primary technical lead for O365 Office applications (Word, Excel, PowerPoint, Outlook) and integrated services.
- Manage monthly patching cadence cycle for 110,000 devices, from patch deployment Alpha/Beta testing and remediation of unpatched devices across the UPS network desktops, citrix workstations and servers.
- Analyze business requirements and design solutions leveraging O365 capabilities.
- Manage configurations, updates, and integrations for O365 Office applications.
- Provide Tier 3 support for complex O365 Office-related issues and escalations.
- Collaborate with IT teams and business units to optimize workflows and enhance productivity.
- Develop and maintain documentation for O365 Office configurations, policies, and best practices.
- Monitor system performance and ensure compliance with security and governance standards.
- Stay current with Microsoft updates and recommend enhancements to improve user experience.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 5 years of experience in systems analysis or administration, with at least 3 years focused on O365 Office applications.
- 3 years of knowledge of O365 architecture, Office application deployment, and integration with enterprise systems.
- 3 years of experience with PowerShell scripting, Azure AD, and security compliance.
- Excellent analytical, problem-solving, and communication skills.
Preferred Skills
- Experience with O365 office
- Familiarity with Technical change management.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
