What are the responsibilities and job description for the Systems Integration Specialist position at NTT DATA North America?
Req ID: 368823
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Integration Specialist to join our team in Warren, New Jersey (US-NJ), United States (US).
Summary/Job Purpose:
Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations.
Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Diploma/Degree & Experience
Experience in setup, administration and support of the following technologies:
Experience in the following system and skills:
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Integration Specialist to join our team in Warren, New Jersey (US-NJ), United States (US).
Summary/Job Purpose:
Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations.
Responsibilities:
- Independently troubleshoot hardware and software for end users.
- Adhere to established ITSM and other technology policies and processes.
- Adhere to routines for quality, efficiency, and security per SLA and SOC1 regulations.
- Prepare and review technical documentation for knowledge articles as required.
- Ensure compliance of application turnover documents before production.
- Resolve support tickets with minimum escalation.
- Assist in resolving infrastructure and application issues.
- Install and maintain infrastructure and desktop applications.
- Update routines for new products or methods.
- Maintain runtime performance and availability.
- Present performance metrics to the management team.
- Manage multiple tasks concurrently.
- Handle C-Level matters with discretion.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Problem Solving - Identifies root causes and resolves problems in a timely manner.
- Teamwork - Balances team and individual responsibilities.
- Judgement - Makes timely and sound decisions.
- Planning/Organizing - Prioritizes and plans work activities.
- Quality - Demonstrates accuracy and thoroughness.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.
- Innovation - Employs original thinking and creativity
- Customer Service - Demonstrates a positive customer service attitude and adept at oral and written communication
Diploma/Degree & Experience
- Bachelor's degree (B. A / B.Sc.) from four-year college or university
- 8 years hands on experience in IT Service Desk and Field Support environments.
- Excellent verbal, written, and interpersonal skills. Must have the ability to communicate effectively with users at all technical skill levels.
- Extensive experience maintaining and troubleshooting Windows PCs and environment
Experience in setup, administration and support of the following technologies:
- Azure Portal (Azure VD, Entra ID)
- Intune, including Company Portal
- M365/Exchange Admin Center
- Microsoft Teams Admin Center
- Active Directory
- Powershell
- Automation
- Endpoint Central
- Microsoft Windows 11
Experience in the following system and skills:
- MS Teams Conference AV system
- Mobile devices (iPhone/iPad)
- CyberArk Endpoint Privilege Manager
- CyberArk Privileged Access Management
- GPO
- DHCP
- DNS
- Zscaler
- Okta
- Bitlocker
- Japanese language proficiency is not required but a plus
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.