What are the responsibilities and job description for the Senior Servicenow Engineer position at NTT DATA North America?
Company Overview:
Req ID: 386690
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Integration Specialist to join our team.
Job Description:
Job Description - ServiceNow Engineer
- Day to Day Job Duties: (what this person will do on a daily/weekly basis)
- Design, develop, configure, and maintain ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, CSM, and custom applications.
- Develop workflows, business rules, UI policies, client scripts, catalog items, record producers, and Service Portal solutions to meet business requirements.
- Collaborate with business stakeholders, product owners, and technical teams to gather requirements, analyze processes, and implement scalable ServiceNow solutions.
- Configure and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
- Troubleshoot and resolve platform issues, incidents, defects, and performance bottlenecks while ensuring system stability and reliability.
- Participate in platform upgrades, patching activities, and release management processes, ensuring minimal impact to business operations.
- Develop and maintain technical documentation, solution designs, knowledge articles, and operational runbooks.Perform code reviews and ensure adherence to ServiceNow development best practices, governance standards, and security requirements.
- Support Agile development activities including sprint planning, backlog grooming, estimation, testing, and deployment.
- Work closely with platform administrators, architects, and support teams to continuously improve ServiceNow capabilities and user experience.
- Minimum 5 years of hands-on experience in ServiceNow development and administration.
- Minimum 3 years of experience implementing and supporting ITSM modules such as Incident, Problem, Change, Request, and Service Catalog Management.
- Minimum 3 years of experience with JavaScript, Glide API, ServiceNow scripting, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Minimum 2 years of experience developing integrations using REST APIs, SOAP Web Services, IntegrationHub, and MID Server.
- Minimum 2 years of experience with ServiceNow Flow Designer, Workflow Editor, and Automation solutions.
- Experience with ServiceNow platform upgrades, update sets, application lifecycle management, and release deployments.
- Experience working within Agile/Scrum development methodologies.
- Strong understanding of ServiceNow data model, CMDB, and platform architecture
- Excellent problem-solving, analytical, and communication skills.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Experience with ITOM, Discovery, Service Mapping, Asset Management, HRSD, CSM, or SecOps modules.
- Experience with ServiceNow AI, Virtual Agent, Predictive Intelligence, and Automation Engine.
- Exposure to cloud platforms such as Azure, AWS, or Google Cloud.
- Project Lead or Technical Lead experience.
- Experience working in large enterprise environments with global ServiceNow implementations.
- Knowledge of DevOps, CI/CD pipelines, and source control tools such as Git.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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