What are the responsibilities and job description for the Salesforce Technical Lead position at NTT DATA North America?
Req ID: 346262
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Technical Lead to join our team in Atlanta, Georgia (US-GA), United States (US).
We are looking for an experienced Salesforce Technical Lead with strong expertise in Service Cloud and Integration frameworks. The role requires hands-on technical leadership, solution design, code reviews, and guiding the development team to deliver scalable and robust Salesforce solutions. The candidate should be able to collaborate with business stakeholders, architects, and cross-functional teams to ensure end-to-end delivery quality.
Key Responsibilities
Lead the design, development, and implementation of Salesforce Service Cloud solutions.
Own end-to-end technical delivery across configuration, customization, and integrations.
Translate business requirements into scalable technical designs and solution architecture.
Build and manage integrations between Salesforce and external systems using REST/SOAP APIs, Middleware (MuleSoft/IBM/others), Platform Events, and Integration Patterns.
Ensure adherence to Salesforce best practices, coding standards, and governance.
Conduct code reviews, troubleshoot technical issues, and ensure high-quality deliverables.
Work closely with product owners, business analysts, and QA teams to ensure smooth sprint delivery.
Mentor and guide developers on Salesforce development and integration best practices.
Own deployment planning and release management in CI/CD environments.
Stay updated with the latest Salesforce releases, features, and industry trends.
Required Skills & Experience
8 years of Salesforce experience.
3 years experience in a Technical Lead capacity.
6 years experience in Sales Cloud, Service Cloud, Case Management, Omni-Channel, CTI, Knowledge, Chat, and Flows.
6 years experience using Apex, LWC (Lightning Web Components), SOQL, Triggers, and asynchronous processing (Batch, Queueable, Future).
6 years experience in Salesforce Integration patterns: REST/SOAP, Platform Events, Callouts, Middleware.
5 year experience working with version control (Git), CI/CD tools, and deployment pipelines.
Preferred Qualification
Service Cloud Consultant, Integration Architect, Application Architect.
Experience in middleware platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
Exposure to Agile/Scrum methodologies and tools like Jira or Azure DevOps.
Experience with Einstein Bots, Omni-Studio, or industry-specific solutions.
Strong knowledge of Salesforce security, sharing rules, and data model design.
Ability to create technical design documents, sequence diagrams, and integration specifications.
Excellent communication skills and ability to interact with client stakeholders.
Salesforce Certifications
Salesforce Admin
Platform Developer I
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Technical Lead to join our team in Atlanta, Georgia (US-GA), United States (US).
We are looking for an experienced Salesforce Technical Lead with strong expertise in Service Cloud and Integration frameworks. The role requires hands-on technical leadership, solution design, code reviews, and guiding the development team to deliver scalable and robust Salesforce solutions. The candidate should be able to collaborate with business stakeholders, architects, and cross-functional teams to ensure end-to-end delivery quality.
Key Responsibilities
Lead the design, development, and implementation of Salesforce Service Cloud solutions.
Own end-to-end technical delivery across configuration, customization, and integrations.
Translate business requirements into scalable technical designs and solution architecture.
Build and manage integrations between Salesforce and external systems using REST/SOAP APIs, Middleware (MuleSoft/IBM/others), Platform Events, and Integration Patterns.
Ensure adherence to Salesforce best practices, coding standards, and governance.
Conduct code reviews, troubleshoot technical issues, and ensure high-quality deliverables.
Work closely with product owners, business analysts, and QA teams to ensure smooth sprint delivery.
Mentor and guide developers on Salesforce development and integration best practices.
Own deployment planning and release management in CI/CD environments.
Stay updated with the latest Salesforce releases, features, and industry trends.
Required Skills & Experience
8 years of Salesforce experience.
3 years experience in a Technical Lead capacity.
6 years experience in Sales Cloud, Service Cloud, Case Management, Omni-Channel, CTI, Knowledge, Chat, and Flows.
6 years experience using Apex, LWC (Lightning Web Components), SOQL, Triggers, and asynchronous processing (Batch, Queueable, Future).
6 years experience in Salesforce Integration patterns: REST/SOAP, Platform Events, Callouts, Middleware.
5 year experience working with version control (Git), CI/CD tools, and deployment pipelines.
Preferred Qualification
Service Cloud Consultant, Integration Architect, Application Architect.
Experience in middleware platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
Exposure to Agile/Scrum methodologies and tools like Jira or Azure DevOps.
Experience with Einstein Bots, Omni-Studio, or industry-specific solutions.
Strong knowledge of Salesforce security, sharing rules, and data model design.
Ability to create technical design documents, sequence diagrams, and integration specifications.
Excellent communication skills and ability to interact with client stakeholders.
Salesforce Certifications
Salesforce Admin
Platform Developer I
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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