What are the responsibilities and job description for the Customer Care Voice Associate position at NTT DATA North America?
"In these roles you will be responsible for:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims"