What are the responsibilities and job description for the BPO HC & Insurance Operations Senior Assoc. position at NTT DATA North America?
- Allocates and delegates takes amongst employees.
- Provides operational support to employees on all phases of transaction processing.
- Interacts with clients and internal departments to solve issues.
- Identifies and resolves issues around pending transactions.
- Performs quality audit on accounts
- Demonstrated client interaction skills.
- Ability to analyze reasons behind incomplete transactions.
- Understands process interdependencies.
- Possesses deep domain knowledge in Healthcare and Insurance domain