What are the responsibilities and job description for the Customer Care Associate position at NTT DATA, Inc.?
Req ID: 31479
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Customer Care Associate to join our team in Bowling Green, Kentucky (US-KY), United States (US).
In these roles, you will be responsible for:
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Customer Care Associate to join our team in Bowling Green, Kentucky (US-KY), United States (US).
In these roles, you will be responsible for:
- Taking 30-40 inbound calls per day from members and potential members regarding enrollment in affordable care act insurance.
- Verifying proper completion of enrollment and change documentation.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
- Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
- Adhering to attendance, professional conduct and member confidentiality policies and guidelines
- Maintaining 100% attendance during four-week New Hire Training from 8am-5pm.
- Accepting and implementing coaching and feedback to achieve individual and team performance goals
- High School Diploma or equivalent
- Ability to work regularly scheduled day shifts Monday - Saturday 7:00am to 7:00pm CST.
- 6 months of experience in a customer service role where you had to correspond in writing or over the phone with internal and external customers
- 6 months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions
- 6 months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications.
- 6 months of experience with the Microsoft Office suite that required daily usage of Outlook, Excel and Word.
- Ability to type 40 WPM
- The shift timings can be changed as per client requirements. Additionally, you may have to do overtime (paid) and work on weekends based on business requirements.
- All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.