Computer Support Technician

NTT DATA's Client is seeking a skilled and customer-focused Computer Support Technician to join our on-site IT team at a hospital.

This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence.

Key Responsibilities:
Provide hands-on support for desktop computers, laptops, printers, and other peripherals.
Diagnose and resolve hardware and software issues in a timely and professional manner.
Install, configure, and upgrade operating systems and applications.
Relocate and set up IT equipment for staff moves and department changes.
Use ServiceNow to manage and document support tickets and work performed.
Collaborate with clinical and administrative staff to minimize disruption to patient care.
Escalate complex issues to higher-level support teams when necessary.
Ensure compliance with hospital IT policies, including data security and privacy standards.
Support mobile devices and hospital-specific applications.
Assist with onboarding and offboarding of hospital staff from an IT perspective.
Participate in routine maintenance, patching, and updates of systems.
Provide excellent customer service and maintain a professional demeanor in all interactions.

Preferred Qualifications:
Experience working in a healthcare or hospital environment (preferred but not required).
Familiarity with ServiceNow or similar ITSM tools.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication abilities.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strong customer service orientation and attention to detail.

Certifications (Preferred but Not Required):
CompTIA A
CompTIA Network
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)
ITIL Foundation Certification

Education & Experience:
High school diploma or equivalent required; associate degree or technical training in IT preferred.
Minimum of 5 years of experience in a technical support role.

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About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($25- 28/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.