Solution Delivery Implementation Consultant- myAvatar

Responsible for collaborating with clients to configure software solutions in pre-production and production environments. At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Solution Delivery Consultant Embark on a rewarding journey as a Solution Delivery Consultant, where your expertise will shine in system build, testing, and conversion projects using our implementation methodology. Dive into the exciting realm of testing and troubleshooting configurations, enhancing solution functionality across a variety of client environments. Your active involvement in client meetings, internal initiatives, and process improvement will be instrumental. Be the eyes identifying, the voice reporting, and the hands managing solution status, risks, and issues. Collaborate with cross-functional teams, contributing to issue resolution and lending your insights to workflow analysis. In this role, you'll not only build and maintain client relationships but also navigate through conflicts, documenting the very best practices in methodology. About myAvatar Platform: myAvatar™ is an electronic health record (EHR) uniquely crafted for organizations delivering behavioral health and addiction treatment services across community-based, residential, and inpatient programs. Offering a recovery-focused suite of solutions, myAvatar™ harnesses real-time analytics and clinical decision support to empower informed decision-making. The platform's robustness streamlines workflow, ensuring swift access to client information through intuitive dashboards. With its integrated whole-person care model, myAvatar™ provides a comprehensive feature set supporting roles across the organization, from frontline staff and clinicians to billing administrators and executive management. This holistic approach enhances operational, clinical, and financial workflows for both inpatient and outpatient organizations, driving improvements across the board. Responsibilities Prepare and perform system build, testing and conversion project tasks using the implementation methodology Test and troubleshoot configurations to improve solution functionality in a variety of client environments Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies Identify and report solution status, risks, and issues to client and project leadership Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues Assist clients and project teams in current state analysis of department workflows. Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives Identify and generate documentation for best practices in methodology Qualifications Required Ability to work in office at Netsmart’s headquarters in Overland Park, KS Bachelor's degree or equivalent relevant work experience Expected Graduation Date of December 2025 or May 2026 At least 1 year of health care information technology or systems management implementation or consulting working experience Written and verbal communication skills Decision making skills Flexibility Comfort with ambiguity Willingness to learn and adapt in a fast-paced, client-facing environment. Preferred Experience with Netsmart EHR solutions Experience within the Netsmart client industries (clinical, human services, long term care, senior living, etc.) Expectations Potential travel 20% of the time as needed Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here. Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow-up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer. Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients. At Netsmart, we provide our post-acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience. The CandE Winners - Talent Board We are proud to be named one of Ingram’s Best Companies to Work For. If you require accessibility assistance or accommodation for a disability when navigating our website or completing the application process, please contact 1-800-842-1973, option 4 or myRecruit@ntst.com for assistance. US Applicants: Learn more about your EEO rights under the law (en Español). Netsmart’s Affirmative Action Plan is available for review by contacting myHR@ntst.com. Netsmart participates in E-Verify and adheres to the Fair Labor Standard Act. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, follow us on our CareThreads Blog, Instagram, LinkedIn Headquarters and LinkedIn India, like us on Facebook or visit us on YouTube.