What are the responsibilities and job description for the Customer Service Specialist position at nTech Workforce?
Title: Customer Care Specialist
Location: Coatesville, PA 19320. (Remote)
Duration: 6 Months Contract Extension
Job Description
: Terms of Employment
- : W2, Contract position, 6 mont
- hsFull-Time, 40 hours per we
- ekCandidates must be local to Coatesville,
- PAHybrid role with 3 days onsite, two remote. During training, the first two weeks will be 100% onsi
te
Overview & Key Responsibilitie
- s: We are seeking a reliable and highly professional Customer Care Specialist to join our client's team. This is not a traditional call center role, but rather a frontline position responsible for managing a wide range of customer care needs for both internal and external clients. The ideal candidate will have strong communication skills, an eye for detail, and be eager to learn and develop a long-term career in a supportive hybrid environme
nt.
Key responsibilities incl
- ude:Serve as the primary point of contact for customers, handling inquiries via phone and em
- ail.Manage the full lifecycle of customer orders, including processing, expediting services, and providing updates on it
- ems.Coordinate logistics for repairs, procurements, and on-site work with various parties, including technicians, vendors, and manufactur
- ers.Handle RFQs (Requests for Quote) and review due date commitme
- nts.Perform data entry and provide quotes for servi
ces.
Required Qualificat
- ions:High school diploma required; an Associate's or Bachelor's degree is prefe
- rred.1-3 years of customer service experience is preferred, but open to training ambitious entry-level candidates with a strong desire for a ca
- reer.Excellent verbal and written communication skills and a professional deme
- anor.Strong reliability and a coachable atti
- tude.Ability to work in a hybrid schedule (3 days on-site and 2 days rem
- ote).Must be able to work 100% on-site for the first 1-2 weeks of trai
ning.
Preferred Qualifica
- tions:Experience in the life sciences, biotech, pharma, military, or defense indus
- tries.Experience with planning, scheduling, and vendor manag
- ement.Knowledge of the nuclear ind
ustry.
Sin
cerely,Pree
tam RajLead Technical Re
cruiternTech Workfor
ce Inc.D: 410-50
5-4857 E: preetam@ntechworkfo
rce.compreetam(at)ntechworkforce(