What are the responsibilities and job description for the Customer Care Specialist position at nTech Workforce?
***Candidates must be local to Coatesville, PA
Title: Customer Care Specialist
Terms of Employment:
• W2, Contract position, 6 months
• Full-Time, 40 hours per week
• Candidates must be local to Coatesville, PA
• Hybrid role with 3 days onsite, two remote. During training, the first two weeks will be 100% onsite
Pay Rate: $19/hour on W2 - All inclusive
Overview & Key Responsibilities:
We are seeking a reliable and highly professional Customer Care Specialist to join our client's team. This is not a traditional call center role, but rather a frontline position responsible for managing a wide range of customer care needs for both internal and external clients. The ideal candidate will have strong communication skills, an eye for detail, and be eager to learn and develop a long-term career in a supportive hybrid environment. Key responsibilities include:
• Serve as the primary point of contact for customers, handling inquiries via phone and email.
• Manage the full lifecycle of customer orders, including processing, expediting services, and providing updates on items.
• Coordinate logistics for repairs, procurements, and on-site work with various parties, including technicians, vendors, and manufacturers.
• Handle RFQs (Requests for Quote) and review due date commitments.
• Perform data entry and provide quotes for services.
Required Qualifications:
• High school diploma required; an Associate's or Bachelor's degree is preferred.
• 1-3 years of customer service experience is preferred, but open to training ambitious entry-level candidates with a strong desire for a career.
• Excellent verbal and written communication skills and a professional demeanor.
• Strong reliability and a coachable attitude.
• Ability to work in a hybrid schedule (3 days on-site and 2 days remote).
• Must be able to work 100% on-site for the first 1-2 weeks of training.
Preferred Qualifications:
• Experience in the life sciences, biotech, pharma, military, or defense industries.
• Experience with planning, scheduling, and vendor management.
• Knowledge of the nuclear industry.
Salary : $19