What are the responsibilities and job description for the Collections Specialist position at NSM Insurance Group, LLC?
Overview
At Novacore, we’re entering an exciting new chapter. Novacore is the newly formed specialty insurance entity created from the April 2025 sale of NSM Insurance Group’s U.S. commercial division. While we carry forward a 35-year legacy of deep industry expertise, we’re transforming what commercial insurance can be. The name Novacore reflects our ambition — nova for new and brilliant, core for strength and purpose. We’re building something bold and meaningful, and every team member plays a vital role in that mission.
With more than $1.3 billion in premium across 15 specialty insurance programs, we’re transforming the commercial insurance experience — delivering exceptional value to our agent partners and customers through smarter, faster and more collaborative ways of doing business. We specialize in tailored Property & Casualty and Accident & Health insurance solutions for niche industries, powered by advanced analytics, modern technology and a commitment to innovation at every level. Backed by strong leadership and a fresh vision, we’re bringing together the best of our past with bold new ideas to shape the future of specialty insurance.
With a renewed focus, Novacore is positioned to grow and expand through strategic mergers and acquisitions — and to lead the way in the commercial insurance space.
But it’s not just about what we do — it’s about how we do it, and who we do it with. Named a Philadelphia Inquirer Top Workplace based on employee feedback, Novacore is a place where people come to thrive. From day one, you’ll experience strong mentorship, hands-on learning and a clear path for upward mobility. You’ll grow your skills, expand your expertise and become even more exceptional — because when you succeed, we all do.
Our team isn’t just talented — they’re supernovas: bold thinkers, problem solvers and catalysts for real change in the insurance industry. Take your career to the next level with a team that’s redefining what’s possible.
The Collections Specialist will play an important role in collecting past due premiums and resolving billing disputes within the AR Team. The ideal candidate should be a motivated individual who is a team player but can work independently, think critically, solve problems, and provide quality ideas to improve the organization’s processes! **This is a hybrid position, 3 days onsite at the Conshohocken, PA Home Office**
Responsibilities
- Handle day-to-day workflow arising from emails and daily tasks.
- Communicate with brokers for timely payments required from insured parties.
- Maintain accurate records of all communications, payment agreements, and collections activities in the company’s financial system.
- Provide timely responses to inquiries generated by Brokers and Internal Customers.
- Generate and distribute monthly broker statements.
- Investigate and resolve any billing issues or disputes that may arise, working with clients and internal teams to reach satisfactory resolutions.
- Identify opportunities to streamline collections processes and contribute to the development of best practices.
- Prepare and present regular reports on the status of accounts receivable and collection activities for management.
- Run and analyze accounts receivables reports to identify collections opportunities.
- Other duties, as needed on an ad hoc basis.
Qualifications
- Bachelor’s degree preferred.
- 2-3 years of Collections experience preferred.
- Multitasking abilities to manage several different client files at the same time.
- Excellent telephone skills to effectively communicate with brokers and agents over the phone.
- Interpersonal and listening skills to work with customers in stressful financial situations.
- Ability to explain insurance product options and problem-solving skills.
- Organizational skills to ensure data, information, reports, and communications are effectively stored and located as needed.
- Proficiency in Excel, Word, and Outlook.
- Ability to build strong working relationships with operational and financial personnel and meet deadlines.
- Strong communication skills both verbal and written.
- Punctuality and timeliness.
- Must be able to work in a fast-paced environment.