What are the responsibilities and job description for the Account Specialist - Automotive Business Unit position at NSK Americas?
Account Specialist - Automotive Business Unit - NSK Corporation
The Company
NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well-known automaker.
The Account Specialist - Automotive Business Unit Role
The Account Specialist role in the Automotive Customer Service Department is well suited for a highly organized, adaptable, and detail-oriented professional. The ideal candidate is proficient in Microsoft Office Suite and can quickly learn proprietary systems while supporting customer needs in a fast-paced automotive environment. This role requires strong communication skills, flexibility, and the ability to manage multiple priorities while serving as a key liaison between customers and internal teams.
This is a hybrid position requiring three days per week in the Ann Arbor, Michigan office.
Responsibilities
- Serve as a primary point of contact for customer accounts within the Automotive Customer Service Department, ensuring timely and accurate communication.
- Manage customer orders, changes, releases, and follow-up activities to support on-time delivery and customer satisfaction.
- Coordinate closely with internal teams including sales, planning, production, logistics, and operations to support customer requirements and resolve issues.
- Monitor account activity, shipment status, backlog, and customer requests to ensure service expectations are met.
- Maintain accurate customer records, system updates, pricing or order-related information, and supporting documentation within company systems.
- Prepare reports, summaries, and customer-related data using Microsoft Office tools and internal platforms.
- Support problem solving, escalation management, and corrective follow-up activities to drive issues to resolution.
- Build and maintain strong working relationships with customers and cross-functional partners while supporting departmental and business objectives.
Qualifications
- Associate or bachelor’s degree
- Relevant experience in customer service, account management, sales support, or a similar business support role is required.
- Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, Word, and PowerPoint.
- Excellent organizational, communication and time management skills.
- Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a team environment.
- Strong attention to detail and commitment to accuracy in a customer-facing environment.
Preferred Experience
- Experience working in the automotive industry.
- Knowledge of SAP S/4 and Ariba systems is a plus.
- Experience supporting customer accounts in a fast-paced manufacturing, supply chain, or automotive environment.
Core Competencies
- Customer focus and professionalism
- Strong written and verbal communication
- Problem solving and follow-through
- Attention to detail and accuracy
- Team collaboration and cross-functional coordination
- Adaptability and initiative
- Ability to work effectively in a deadline-driven environment
This position offers the opportunity to contribute to customer satisfaction and operational success within the Automotive Customer Service Department by serving as a key point of coordination across internal teams and external customer needs.
Featured Benefits
- Full medical, dental, and vision insurance offered
- Matching 401(k)
- Generous vacation and holidays
- Life insurance
- Growth opportunities
NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
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