Lead Retail Sales Consutlant (Green Bay, WI)

Job Summary:
Are you passionate about tech and love helping people find the perfect solutions? As a Sales Professional, you'll be at the forefront of our retail operations—actively connecting with guests to promote and sell our diverse range of technology, delivering exceptional customer experiences, and showcasing the Cellcom brand with integrity.
At Cellcom, we take care of our team with an amazing benefits package, including:

• Exclusive discounts on phones & service plans
• 6% 401(k) match when you contribute 2% to invest in your future
• Generous PTO package—because work-life balance matters
• Weekend pay differentials for extra earnings
• Paid training & professional development to help you grow

Responsibilities & Duties:

• Provide on-the-job training for staff and assist sales consultants in achieving sales and retention goals.
• Maintain up-to-date product and operational knowledge, acting as a subject matter expert for teammates and customers.
• Support Store Manager in maintaining store operations, ensuring compliance with policies and procedures.
• Execute customer service delivery process accurately and efficiently, both in-store and over the phone.
• Proactively retain customers through rate plan analysis, outbound calls, and presenting renewal offerings, while adhering to company policies and procedures.
• Other duties as assigned

Requirements:

• High school diploma or equivalent required; associate degree preferred.
• Minimum two years of retail or related experience required; retail lead or assistant manager experience preferred.
• Strong verbal communication skills, including telephone etiquette and sales presentations.
• Proficiency in interpersonal skills such as conflict management, negotiation, and relationship building.
• Basic computer skills including Microsoft Office and Windows, with the ability to handle cash transactions and perform basic math.

A motivated and organized individual with strong communication, sales, and leadership skills, who thrives in a fast-paced retail environment and is committed to delivering exceptional customer service, would excel in this role.

To view our competitive benefits, click here!

Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.

Salary : $58,605 - $81,066