Desktop Support Student Trainee

Thank you for your interest in employment with Nevada System of Higher Education (NSHE), System Administration and System Computing Services. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application: Draft applications are saved automatically and can be accessed through your candidate home account. Final applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact our Human Resources department at (775) 784-4901. Job Description NSHE System Computing Services (SCS) is hiring for a part-time student worker position for the SCS facility on the University of Nevada, Reno (UNR) campus. The student worker will assist in providing desktop support to NSHE, System Computing Services and System Administration employees in Reno, NV. This is a part-time position with hours that can be scheduled around the student’s class schedule. Responsibilities: The Student Worker will perform the following tasks: Basic machine maintenance and troubleshooting Software installations Virus remediation using approved tools Hardware and software inventory and documentation Equipment lifecycle duties including deploying new equipment and wiping old or defective equipment Basic printer (and other peripheral equipment) setup and maintenance Other duties as assigned On-the-job training will be provided. Qualifications: In addition to energy and enthusiasm for helping customers, the Desktop Support Student Worker Trainee should meet the following qualifications: A driver's license (from any state) Ability to lift up to 30 pounds Must be registered and provide proof of enrollment in 6 credits per semester and a cumulative GPA of 2.0. Basic experience and interest in supporting business or personal computing, mobile devices, peripheral equipment, and simple troubleshooting Clear and concise communication skills Willingness to adhere to security standards and follow processes and instructions A set, dependable work schedule allowing for a total of approximately 20 hours of work per week Experience installing and updating operating systems and software is preferred. Compensation: $15 per hour (starting) ExemptNo Full-Time Equivalent45.0% Required Attachment(s) Application materials must include a current resume, detailed cover letter, names, email addresses, and telephone numbers of four professional references willing to be contacted. Posting Close Date Note to Applicant A background check will be conducted on the candidate(s) selected for hire. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs. HR will attempt to verify academic credentials upon receipt of hiring documents. The Nevada System of Higher Education (NSHE) was established in 1865 and is currently comprised of two doctoral-granting universities, a state college, four comprehensive community colleges and one environmental research institute. The public system of higher education in Nevada is governed by the Board of Regents serving over 100,000 students and 15,000 employees. The Chancellor is the chief executive officer of the Nevada System of Higher Education and is responsible to the Board of Regents for the administration and of the financial management of the Board’s policies. The campus presidents and vice chancellors are responsible to the Chancellor. The NSHE Chancellor’s Office provides system administration for the Board of Regents, academic and student affairs, health sciences, finance and budget, legal affairs, human resources, system computing services, college collaboration, diversity, government and community affairs. NSHE is committed to moving Nevada forward by providing educational opportunities to meet the diverse needs of the great State of Nevada and its workforce. NSHE is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). EEO/Title IX Sherry Olson Director, Human Resources and Title IX Coordinator 2601 Enterprise Road Reno, NV 89512 Tel: (775) 784-4901 Fax: (775) 784-1127 solson@nshe.nevada.edu The Nevada System of Higher Education, System Administration, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The NSHE’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Sherry Olson, NSHE Director, Human Resources and Title IX Coordinator or James Martines, NSHE Vice Chancellor and Chief General Counsel, System Administration, 4300 South Maryland Parkway, Las Vegas, Nevada 89119 OR 2601 Enterprise Road, Reno, Nevada 89512, Email: solson@nshe.nevada.edu or jmartines@nshe.nevada.edu; to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both. Information pertaining to the NSHE’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the NSHE will respond can be found here. If you need any accommodations to complete an application, please contact NSHE, Human Resources at (775) 784-4901. Information regarding security, personal safety, fire safety, and crime statistics can be found at NSHE's website. NSHE Employees are required to participate in a mandatory retirement plan in lieu of Social Security. As a result, employment at NSHE may impact your Social Security benefits. Additional information is available at SSA 1945. Job postings are specific to the Nevada System of Higher Education.

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