Client Executive

Job Description

The Client Executive is the strategic owner of our Corporate Account client relationships. This role is responsible for driving growth, retention, and cross selling across multiple service lines, acting as the single point of accountability for the client experience. It requires a commercially savvy, relationship-driven leader who thrives in a fast-paced, mission-driven environment.

Responsibilities

• Drive Account Growth and Retention: Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities—while ensuring long-term client satisfaction and loyalty
• Serve as the Single Point of Accountability: Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies
• Develop and Execute Strategic Account Plans: Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation
• Engage Senior Client and Internal Stakeholders: Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate our value proposition
• Coordinate Cross-Functional Delivery: Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints
• Run Strategic Business Reviews: Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction
• Champion Commercial Excellence: Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth
• Lead Innovation and Experimentation: Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector
• Monitor and Report on Performance: Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed
• Mentor and Influence Account Teams: Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence
• Lead innovative initiatives
• Introduce new service models, digital tools, and client engagement strategies that enhance value delivery
  
  

Qualifications

• 8 years of experience in strategic account management, client success, or enterprise sales
• Proven track record managing large, complex accounts across multiple business units
• Strong executive presence and communication skills
• Experience with Salesforce highly preferred.
• Experience in related industries is a plus.
• Bachelor’s degree required, MBA or equivalent preferred
  
  

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.