Senior Product Owner

NSD NEWCO, INC.

JOB DESCRIPTION

Position:          Sr. Product Owner                                         

Report to:       Director of Product Ownership                      Date:               April 2026

Department:  Product                                                           Location:         On-Site Headquarters

Position Summary:

The Sr. Product Owner is responsible for driving the strategy, development, and delivery of the technological solutions that support both our internal and external strategic partners. This role ensures product enhancements and new capabilities align with regulatory requirements, operational efficiency goals, and exceptional client experience.

This position partners cross-functionally with Engineering, Operations, Compliance, Sales, Accounting, external clients, and business stakeholders to define priorities and assist in managing the product roadmap.  They lead Agile teams to deliver scalable, compliant, revenue-driven solutions.

Duties and Responsibilities:

• Lead cross-functional engineering teams in enhancing and scaling Road Side Assistance (RSA) platforms, including third-party integrations, service rating & invoicing with ERP, client policy mgt., payment gateways, and reporting tools.
• Define and manage the RSA product roadmap aligned with client workflows, service requirements, and revenue objectives.
• Drive cross-organizational meetings with Sales, Client Relations, Operations, Technology, and external partners to prioritize features and resolve issues.
• Own backlog management, including writing and refining user stories with clear acceptance criteria.
• Ensure high-quality deliverables with an emphasis on intuitive UI/UX for internal users, external client portal users, and motorists.
• Manage scope, risk, and release planning to ensure predictable delivery timelines and accurate development estimates.
• Support go-to-market initiatives by collaborating with Sales and Training teams on product launches and enhancements.
• Provide direction to Quality Assurance teams to ensure robust test coverage, particularly for service delivery, service providers, and invoicing.
• Continuously monitor industry trends in automotive roadside assistance, digital retailing, compliance changes, and emerging technologies.

Education and Work Experience:

• 5 years of experience leading development teams in delivering high-quality software products.
• 3 years of experience in the automotive Roadside Assistance,  automotive financial services, or logistics industries preferred.
• Strong understanding of RSA products, including dispatch process, service provider networks, Motor Club products, self-service dispatch, and client portal solutions.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred (equivalent experience considered)
• Extensive experience in Agile/Scrum environments.
• Proven ability to write detailed product requirements, user stories, and process documentation.

Knowledge and SKILLS:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Strong business acumen with the ability to balance viable product development, revenue growth, and operational efficiency
• Demonstrated ownership of the full product lifecycle from concept through launch and continuous improvement
• Ability to develop Roadside Assistance clients’ requirements into scalable technical solutions
• Strong analytical and problem-solving skills, particularly around financial calculations and transaction workflows
• Excellent stakeholder communication skills across technical and non-technical audiences
• Agile certification (CSPO, SAFe, or equivalent) preferred.

Work Schedule: This is a full-time, exempt position requiring 40 hours per week. Additional hours may be required to support releases, production issues, or business needs.

Physical Demands:

An employee must meet the physical demands described here to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand, walk, and climb stairs.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

An employee must meet the work environment characteristics described here to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position operates in a professional office environment with a moderate noise level.