Implementation Specialist - Casino Table Game (New Jersey)

About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!
NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.
We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com

Reporting to VP, Field Operations, the Implementation Specialist’s primary mandate is to coordinate implementations and ensure all customers are informed about and upgraded to the latest compliant versions of applicable software in an effective and timely manner.

The Implementation Specialist is expected to:

• Possess a strong technical background with customer service experience
• Coordinate implementations at customer sites at a national and international level

Core Competencies

• Strong written and verbal communication
• Initiative, taking ownership of tasks
• Ability to work in a team or independently with little oversight
• Customer service
• Problem determination and problem solving
• Building and maintaining relationships
• Time management, handling multiple tasks concurrently

Key Responsibilities
Implementations

• Initiate, plan, execute, monitor & control and close new implementations and additions to existing installations at client sites
• Develop implementation plans in conjunction with internal and external stakeholders
• Implementation scheduling, including resource requirements, allocation and responsibilities
• Record all projects in the Project Calendar and update as required.
• Works closely with the Field Technical Services manager to schedule resources for implementations
• Establish communication plan to all relevant stakeholders
• Translate firm sales orders into implementation plans
• Convene, lead or participate in project meetings that involve client representatives, internal staff and third parties, from operational staff level to senior executive management
• Execute implementation closure by conducting debriefings with both internal and external stakeholders
• Request, monitor and analyze reports from trainers and technical staff
• Track and manage the resolution of outstanding issues or requirements
• Recommend process improvements based on industry best practices or experience with other clients

General

• Other projects/duties as assigned by manager

Qualifications

• A proven track record of successful project implementation in a software or systems environment; international implementation experience preferred
• Excellent organization, written and client facing skills
• Thorough knowledge of MS Office
• Formal training in Project Management methods and techniques considered an asset
• Previous casino/gaming experience considered an asset
• Ability to travel as required
• PMP Certification desired or equivalent project management experience

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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