What are the responsibilities and job description for the Front Desk position at NRSI?
- Greet, register, and assign rooms to hotel guests.
- Verify customers' credit and establish how customer pays for the accommodation.
- Make and confirm reservations.
- Issue room keys.
- Keep record of room availability and guest accounts.
- Compute bills, collect payment and make charge for guest.
- Record guest comments and complaints and refer customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Maintains a clean and sanitary work area.
- Handle complaints, settle disputes and resolve grievances and conflicts, referring customers to manager as necessary.
- Other duties as assigned.