What are the responsibilities and job description for the NTS Reginal Parts & Service Manager position at NRS (National Roper's Supply)?
SALARY RANGE: DOE
National Trailer Sales NTS is hiring for the role of Regional Parts & Service Manager. This is a full-time role, based in Decatur, Texas. This role is responsible for driving performance, consistency, and accountability across multiple service departments within National Trailer Source.
The Regional Parts & Service Manager serves as a direct leader to Service Managers, a problem-solver for complex operational challenges, and a stabilizing force for locations without dedicated service leadership. This individual will elevate shop performance, improve efficiency, and develop teams to consistently meet NTS standards.
This role requires frequent travel to assigned locations to provide hands-on leadership, support teams, and ensure consistent execution of service operations.
Why Work at National Trailer Source?
We’re the nation’s largest dealer of horse and livestock trailers, formed through the merger of NRS Trailers and P&P Trailer Sales. With 10 locations across Texas, Oklahoma, Kansas, Arizona, Florida, and Arkansas, we are focused on delivering the best customer experience in the industry.
What you get:
- Competitive base salary
- Employer-sponsored health insurance
- Free Telehealth plan for insurance participants
- Access to dental, vision, and more auxiliary insurance plans
- Paid time off and holidays
- Employee discount at the NRS Store (tack, feed, apparel, boots, home goods, and more)
- A team-first culture with strong leadership support
- Opportunity to influence and scale service operations across multiple locations
Key Responsibilities
The Regional Parts & Service Manager will:
- Provide direct leadership and support to Service Managers across multiple locations
- Act as an interim Service Manager for locations without dedicated leadership
- Drive shop efficiency, productivity, and overall service department performance
- Analyze reporting, KPIs, and operational data to identify gaps and implement improvements
- Troubleshoot complex operational and personnel challenges across stores
- Support hiring, onboarding, and development of service team members
- Lead and support technician training initiatives, including coordination with the Training Center
- Standardize processes and ensure consistency across all service departments
- Improve turnaround times, reduce comebacks, and enhance overall customer experience
- Conduct regular store visits to assess operations, coach teams, and reinforce expectations
- Support and guide Service Managers in accountability, leadership development, and team performance
- Provide leadership for Parts teams to ensure accurate parts sourcing, inventory availability, and timely fulfillment to support service operations
- Monitor parts processes across locations, identifying gaps in ordering, inventory management, and communication that impact service efficiency
- Drive customer satisfaction by implementing and monitoring feedback systems, ensuring consistent follow-up and continuous improvement in the service experience
What Success Looks Like
- Service departments consistently meet or exceed efficiency and productivity targets
- Improvement in technician performance and retention across locations
- Low comeback rates and quality of work meeting NTS standards
- Strong, consistent leadership presence across all assigned stores
- Standardized processes implemented and followed across locations
- Strong communication and alignment between Parts, Service, and Sales teams
- Locations without Service Managers remain stable, productive, and well-supported
- Improve customer satisfaction
Candidate Requirements
The right candidate for this role must have:
- Ability and willingness to travel up to 75% to assigned store locations for on-site support, oversight, and leadership
- A minimum of five years’ experience in service operations (RV, trailer, automotive, or similar industry)
- Proven leadership experience managing teams and/or multiple locations
- Strong understanding of shop workflow, efficiency metrics, and production management
- Ability to analyze data and translate it into actionable improvements
- Excellent problem-solving and decision-making skills
- Strong communication and leadership presence
- Ability to travel regularly between store locations
- Valid driver’s license
- High school diploma or GED
Preferred Qualifications
The right candidate may have the following:
- Two years’ experience in RV, auto, or boat dealership
- Experience using a Dealer Manager System (DMS) like Motility
- Prior Service Manager or Regional Manager experience
- Experience building or improving service department processes
- Strong coaching and team development skills
- Ability to step into underperforming environments and quickly create structure
- High level of ownership, accountability, and urgency
- Ability to balance operational demands with people development
Work Environment
- This role operates across multiple dealership locations and service shops
- A combination of on-site outdoor shop environments and administrative work
- Frequent travel is required to support and oversee assigned locations
- Fast-paced, hands-on leadership role focused on performance, people, and process improvement
- Requires strong in-person presence with teams and leadership
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to stand, walk, and move throughout service shop environments regularly
- Ability to lift up to 50 pounds as needed
- Comfortable working around equipment, tools, and moving trailers/RVs
- Ability to travel frequently, including extended time on the road between locations
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
National Trailer Source is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.