What are the responsibilities and job description for the Smart Home Sales Technician- Riverside, IL position at NRG?
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Are you a high-performing sales professional who knows how to build trust, uncover customer needs and close the deal?
Smart Home Experts represent the next evolution of Vivint's field organization-combining consultative sales, smart home expertise and exceptional customer service to help customers create a smarter, safer and more connected home.
In this role, you won't just respond to customer needs-you'll create opportunities. Smart Home Experts meet customers in their homes, engage prospective customers in retail locations and other events, generate new business, and provide personalized smart home recommendations based on each customer's needs.
You'll also have the technical knowledge and hands-on capability to support the complete customer experience, from consultation through installation and ongoing service.
What You'll Do
As a Smart Home Sales Technician, you'll help customers choose and use smart home technology by:
Meeting customers in homes, retail locations and events.
Recommending personalized smart home, security and automation solutions.
Generating leads, following up with prospects and closing sales.
Installing, servicing and troubleshooting Vivint smart home equipment.
Educating customers on how to use their system.
Representing Vivint professionally in the field, in retail environments and in the communities we serve.
What We're Looking For
Must have:
Strong communication and customer service skills.
Sales mindset with the ability to build trust, uncover needs and ask for the sale.
Comfort learning and using smart home technology.
Valid driver's license and good driving record.
Ability to pass post-offer background and licensing requirements as applicable by law.
Preferred experience:
Sales, retail, B2C, home services, security, cable/satellite, solar, construction, pest control, automotive or other field service experience.
Physical Requirements
Ability to lift and carry up to 45 lbs.
Ability to climb ladders up to 14 ft, including while carrying tools and while meeting weight-capacity requirements for company-approved ladders (i.e., 375 lbs) and work in confined spaces like attics.
Comfort bending, kneeling, standing and walking for extended periods.
Ability to work in retail environments, including standing, walking and engaging customers.
Safety culture is strong at Vivint. Smart Home Experts will conduct a safety analysis of every home to ensure a safe workplace for the employee and the customer.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.