What are the responsibilities and job description for the Payment Solutions Specialist position at NRG Energy?
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Payments Team- where we partner with existing customers to resolve pastdue balances, provide tailored solutions, and help them keep the smart home protection they rely on.
Why You'll Love it Here:
We are committed to providing the best-in-class benefits to help take care of all of you. We've designed a benefit program that will support your physical, emotional, and financial health.
- Paid Hands-on Training & Positive On-Site Work Environment
- Comprehensive Medical, Dental, and Vision Insurance - Benefits Start Day One
- Potential Tuition Reimbursement - Up to $5,250 Annually
- Free daily lunch & drinks onsite
- Flexible paid time-off paid holidays
- 401(k) with 100% company match up to 6%
- Employee Stock Purchase Plan (ESPP)
- Community outreach and service opportunities
- Employee Resource Groups to support inclusion and belonging
Compensation:
- $17.50/hour base pay monthly commission opportunities
- Average Commissions: $250/month
- Top Commissions: $500/month
Schedules:
- Training: Monday - Friday, 8:00am - 4:30pm (4 Weeks)
- Hours of Operation: Monday - Friday, 6:00am - 7:00pm
Day in the Life:
Customer Payment Representatives use strong communication, negotiation, and problemsolving skills to resolve delinquent balances, retain customers, and restore accounts, all while delivering an exceptional customer experience.
- Process and update customer payment methods with accuracy.
- Reinstate accounts disconnected for nonpayment by guiding customers through tailored solutions.
- Use objection handling and conflictresolution techniques to help customers stay with Vivint.
- Identify the customers' needs quickly and offer creative, personalized solutions.
- Build strong rapport and maintain positive customer relationships in every interaction.
- Manage escalations within scope; demonstrate calm decision-making in challenging situations.
- Work closely with peers and leadership to identify process gaps and improve customer outcomes.
What We're Looking For:
We're seeking customerfocused, persuasive, and solution-driven individuals who excel at:
- Overcoming objections with confidence
- Building trust and showing empathy
- Resolving complex customer situations
- Retaining customers through impactful conversations
What Will Help You Thrive in this Role?
- Strong conflict management and objection-handling skills
- Ability to read customer signals and adjust communication style
- Empathy-driven approach with confidence to negotiate solutions
- Ability to multitask and navigate multiple systems at once
- Comfort working in a fast-paced, goal-oriented environment
- Strong organizational and problemsolving abilities
- Selfmotivated, coachable, and collaborative
- Computer proficiency (40 WPM, ability to learn new software quickly)
Ready to transform your career? Apply today to join the Vivint team! If you are a current employee, please notify your manager that you are applying prior to applying.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.