Operations Analyst

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Job Summary

NRG Business is seeking a detail-oriented and innovative Operations Analyst to join our dynamic team in the energy sector. This role is pivotal in maintaining and optimizing product and billing configuration across our existing product suite, while also contributing to the development of new and forward-thinking commodity and non-commodity offerings. The analyst will serve as a subject matter expert in billing configuration and product implementation, ensuring accuracy and efficiency through quality control processes and system troubleshooting. The position is responsible for developing and maintaining complex billing configurations, ensuring accurate revenue recognition for over 480,000 service locations and $675M in monthly billed revenue. Acting as a subject matter expert, the analyst collaborates cross-functionally with Sales, Billing, Pricing, Customer Care, Forecasting, Finance and other teams to implement innovative product structures and resolve escalated customer issues.

Ideal candidates will possess strong problem-solving abilities, excellent communication and interpersonal skills, and a strong grasp of process optimization and control methodologies. Success in this role requires strong analytical skills, attention to detail, and the ability to navigate dynamic market conditions with precision and agility. The role operates with limited supervision and has a direct impact on enhancing the customer experience through accurate product and billing configuration to support timely billing execution.

Essential Duties/Responsibilities

• Support the development, launch, and optimization of commercial commodity and non-commodity products, including billing configuration and product setup across ISO markets.
• Create and maintain accurate billing configurations for over 480,000 service locations, ensuring timely and complete billing of $675M monthly revenue. Monitor quality control and resolve system issues impacting billing.
• Partner with Sales, Billing, Finance, Pricing, and other teams to ensure consistent product treatment, costing structures, and revenue recognition.
• Analyze regulatory/legal changes and support operational implementation. Calculate net metering accounts based on tariffs and usage
• Address complex customer or system issues and provide expert guidance on product configuration and billing across ISO markets
• Contribute to continuous improvement initiatives and identify system efficiencies in collaboration with management and SMEs.
• Perform related tasks and duties as assigned with limited supervision, maintain a proactive and solution-oriented mindset
  
  

Working Conditions

• Open office environment or fully remote work options available.
• Travel: Less than 5%.
  
  

Minimum Requirements

• Minimum of 2 years energy industry experience, especially an understanding of wholesale energy markets, the market drivers, settlement processes and intricacies of regional markets
  
  

Preferred Qualifications

• Bachelor’s degree preferred; concentration in Economics, Finance, Business, or related area
• Self-starter with strong mathematical, analytical, and problem-solving skills; detail-oriented; under limited supervision, ability to communicate findings and make recommendations; comfortable working with individuals in different organizational levels; with support, effective at managing multiple activities and meeting deadlines
  
  

Additional Knowledge, Skills And Abilities

• Demonstrates expertise in utilizing Microsoft Excel, Power BI, Visio, PowerPoint, and Access
• An effective communicator with excellent written, verbal, and presentation skills
• An understanding of process control techniques, policies, and procedures is a plus especially experience that leverages technology as part of the solution is preferred
• Self-motivated and very detail-oriented; ability to work with limited supervision in a fast-paced environment with multiple deadlines
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
  
  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.