What are the responsibilities and job description for the Associate Account Executive position at NRG Energy?
Company Description NRG Energy, Inc. is a leading integrated energy company focused on shaping the future of energy across North America. The organization provides innovative natural gas, electricity, and demand response solutions in the C&I space, as well as smart home solutions that help customers meet current needs while preparing for tomorrow’s challenges. NRG serves a diverse customer base, ranging from residential households to large commercial and industrial clients.
Role Description The Associate Account Executive is expected to focus on prospecting and other revenue generating activities that benefit the overall Regional Direct Sales Team.
The Associate AE is a full-time, on-site role based in Dublin, OH. This position supports account management activities for Commercial and Industrial customers, helping to drive customer satisfaction, retention, and growth. Day-to-day responsibilities include assisting with customer acquisition activities, responding to inquiries, preparing proposals, and maintaining accurate account records in CRM systems. The role collaborates closely with senior account executives, sales, operations, and customer service teams to coordinate contract renewals, monitor account performance, and identify opportunities for upselling or cross-selling NRG's suite of energy solutions. The Associate Account Executive is expected to manage multiple priorities, communicate clearly with internal and external stakeholders, and contribute to continuous improvement of account management processes.
Qualifications
- Strong communication and customer service and client relationship skills, with the ability to build trust and handle inquiries professionally.
- Sales support and account management abilities, including experience with proposals, renewals, and basic contract administration.
- Proficiency with CRM and office productivity tools (e.g., Salesforce or similar, Excel, Word, PowerPoint) and comfort working with data and reports.
- Effective written and verbal communication skills, including clear email correspondence and confident participation in calls and meetings.
- Solid organizational and time-management skills, with attention to detail and the ability to manage multiple tasks and deadlines.
- Analytical and problem-solving capabilities to interpret customer needs, identify risks or opportunities, and recommend practical solutions.
- Ability to collaborate in a team environment and work on-site in Dublin, OH, engaging regularly with cross-functional colleagues.
- The ideal candidate will have a Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and relevant experience.
- Prior experience in energy, utilities, or related industries is beneficial but not required; willingness to learn industry concepts and products.