What are the responsibilities and job description for the Operations Analyst position at NRG Energy, Inc?
Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
The primary responsibility of the analyst will be to ensure timely and accurate processing of transactions within utility provided deadlines to enroll customers on NRG’s service and drop customers from NRG’s service. The analyst will work closely with both internal and external stakeholders, coordinating between internal teams and utility contacts. The analyst will have the opportunity to assist in the design & development of reporting and new technologies to support the role.
Essential Duties/Responsibilities:
- Utilize internal systems and reporting tools to track new gas contracts and the enrollment deadlines associated with those contracts.
- Effectuate timely and accurate transactions with the gas utilities using automated internal systems or manually depending on the utility requirements and capabilities.
- Coordinate with internal and external stakeholders to assist in resolution of customer issues and make system updates as required.
- Work with management and other business subject matter experts to analyze natural gas utility operations rules for requirements pertaining to enrollment and drop transactions.
- Assist in design of system enhancements and reporting to support tracking customer issues including enrollment and drop transactions.
- Other analytical tasks as required.
Working Conditions:
- Hybrid (office/remote)
Minimum Requirements:
- High school diploma and at least 2 years prior work experience or bachelor’s degree from accredited college or university.
- Strong quantitative, analytical problem-solving skills.
- Ability to prioritize and manage multiple assignments with competing deadlines.
- High attention to detail.
- Good communication skills, both verbally and written.
- Excellent computer skills, particularly Microsoft Excel.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
