What are the responsibilities and job description for the Events Assistant position at NRG Adventure Park?
Position Overview:
The Event Assistant is responsible for providing a positive first impression with Guests who are inquiring about having a birthday party or event at NRG Adventure Park. They work closely with the Events Manager to ensure all expectations of each individual party and group event are met and accommodated. The Event Assistant has expert knowledge of the NRG POS and Groups systems and is responsible for booking events and upselling add-on items to generate additional event revenue. The Event Assistant is also responsible for running smooth events on the date of the event.
Reports To: Location Events Manager
Essential Job Functions:
- Ability to provide excellent guest service
- Must be able to interact and communicate well with people of all ages
- Organized and detail-oriented
- Ability to communicate rules
- Complete transactions and handle cash
- Ability to troubleshoot and work in a fast-paced environment
- Additional responsibilities as assigned
Requirements:
- Respond to phone, email, text and other digital inquiries about birthday parties and events
- Book NRG events (birthday parties, school or church groups, team building events, etc.)
- Meet weekly/monthly/annual sales goals for party packages and add-on items.
- Complete confirmation calls to Party Parents/Event Guests prior to their event date
- Ensure that complete and accurate information is provided to Guests
- Ensure that Party Hosts have the necessary details for each party
- Greet and check-in party and event participants
- Always present a professional appearance
- Assist with management of inventory of event supplies
- Filing duties, paperwork and reporting
- Set up and clean up party rooms when needed Assist Party Hosts when needed
- Ability to stand and walk for extended periods (up to 8–10 hours per shift).
- Ability to lift and carry up to 25–50 pounds.
- Frequent bending, reaching, and repetitive movements in a fast-paced environment.
- Ability to work in varying conditions, including heat, cold, and noise.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.