What are the responsibilities and job description for the Desktop Engineer position at NRECA?
Job Description Desktop Engineer – Lincoln, NE Join NRECA, a unique national trade association providing advocacy, financial services, and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, and are proud of our inclusive culture, collaborative environment, and commitment to service excellence. As a “best place to work” employer, we operate with integrity, transparency, and a spirit of innovation. We’re seeking an Onsite Desktop Engineer to support our Lincoln office. This is a great opportunity for an experienced Help Desk professional with strong customer service skills and a passion for solving problems. You get to be a “jack of all trades” and will be given the opportunity to grow into different areas, if desired. You’ll be part of a dynamic IT team, a community guided by simplicity, security, continuity, transparency, and flexibility which strives to deliver business value through collaboration, ideation, innovation and continuous improvement. What You’ll Do Provide hands-on desktop support, including A/V equipment, printers, mobile devices, and remote access. Troubleshoot hardware/software issues and implement effective solutions. Maintain and enhance office technologies for reliability, security, and scalability. Drive service improvements and contribute to IT Help Desk excellence. Qualifications What You Bring and Is Required Bachelors in Computer Science/IT or 5 years of technical experience supporting a Microsoft environment. 3 years’ experience in Help Desk support with strong customer service skills. Experience with Microsoft environments, cloud platforms (AWS/Azure), Windows imaging, PowerShell scripting, MDM platforms, and print server management. Bonus: Experience with MacOS and A/V systems integration. Why NRECA? Competitive benefits: Medical, Dental, Vision, 401(k) match, Pension Plan, and more. A collaborative IT culture built on transparency, flexibility, and innovation. Career growth opportunities, including advancement to a Sr. Desktop Engineer. Essential Physical Requirements The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Ready to make an impact? Apply now and help us support the people who power America. Additional Requirement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis. The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. For more information about life at NRECA please visit www.Electric.coop. Learn more about who we are, career opportunities, employer awards and life at NRECA. The National Rural Electric Cooperative Association (NRECA), with offices in Arlington, VA and Lincoln, NE is the trade association for over 900 consumer-owned electric cooperatives serving more than 42 million people. At NRECA, we work with people who are leaders in their fields. They are down-to-earth, hardworking professionals committed to helping our members serve their communities. Our work is interesting, constantly evolving, and requires new skills to meet the changing needs of a dynamic industry. Employees are united around the compelling purpose and history of electric cooperatives which allows teams and individuals to thrive as they collaborate and engage to accomplish great things in the pursuit of our mission. And topping it off, NRECA cares about each person’s overall well-being, encouraging health, financial security, and a sustainable work/life balance. Learn more about who we are at https://www.electric.coop/our-organization/careers.
