What are the responsibilities and job description for the Adminstrative/Courier Assistant position at NR Sales & Services Inc?
Job Summary
We are seeking a detail-oriented and customer-focused Administrative/Courier Assistant to join our team. The successful candidate would be responsible for the "end-to-end" lifecycle of our customers' packages—from receiving them at our Florida office and ensuring they are properly documented, invoiced, and prepared for international transit.
Responsibilities
- Package Processing: Receive incoming deliveries from US couriers, scan tracking numbers into the OnTime 360 system, and verify package contents against customer invoices.
- Customer Support: Act as the primary point of contact for customer inquiries regarding shipping rates, delivery timelines, and package status via phone and email (support@nrsasi.com).
- Documentation & Compliance: Ensure all international shipping manifests and customs documentation are accurate to prevent delays in transit to St. Kitts & Nevis.
- Invoicing: Generate and distribute shipping invoices to customers; assist with payment processing and account registrations.
- Problem Solving: Resolve issues related to damaged goods, missing invoices, or delivery discrepancies with the accessibility and care of a family-owned business.
- iPostal1 Mail Center: We also handle mail and packages for US Domestic Customers.
Experience
- Experience: 1–2 years in logistics, freight forwarding, or a warehouse environment preferred.
- Technical Skills: Proficiency with courier software (experience with OnTime 360 is a major plus), iPostal1, Microsoft Office, and basic database management.
- Communication: Excellent verbal and written communication skills. Must be able to represent the "NR Sales" brand with a friendly and professional demeanor.
- Efficiency: Ability to work in a fast-paced environment and meet daily shipping deadlines to ensure "next-day" delivery standards.
- Language: Fluency in English is required.
Job Requirements:
- Completed High School
- Drivers License
- Background Check
Pay: $16.00 per hour
Work Location: In person
Salary : $16