What are the responsibilities and job description for the Customer Service Specialist position at NPC, Inc.?
NPC has an exciting opportunity for a full-time Customer Service Specialist to join the Customer Service Team and support our continued growth! If you have great attention to detail, excel at relationship building, and looking for a competitive wage with a great company, keep reading!
ABOUT
At NPC, it’s more than just a job. Each one of us is an essential member of the NPC Family. You won’t just work here, you’ll learn, you’ll forge your own path, and you’ll grow. The best part? We’ll do it together!
We offer an extensive benefits package including competitive health insurance, abundant growth opportunities, tuition reimbursement, disability insurance, paid holidays, vacation/paid personal time, 401K match, discretionary bonus, access to our own private 9-hole golf course, and so much more!
As a Customer Service Specialist, you will be the primary liaison between NPC customers and the final delivery components of a job or project. You will have the responsibility of defining the needs and wants of a customer and turning it into NPC operational terms. To do this, you will establish and maintain strong business relationships with customers on behalf of NPC and fully understand their requirements, needs, and desires. You will be initiating production process documents, tracking, and routinely communicating job status to internal and external customers.
Also, you will have the opportunity to continuously evaluate and identify opportunities to drive process improvements that result in added value or a positive outcome for the customer. Handling confidential data with sensitivity to protect the integrity of the customer and NPC will be required.
SCHEDULE
This is a full-time, hourly/non-exempt position. The primary schedule will include Monday through Friday, standard daytime hours. However, there will be a need for occasional overtime and weekend work to meet the needs of our customers.
JOB REQUIREMENTS
The general requirements to be considered for a Customer Service Specialist opportunity are:
- Bachelor’s degree and demonstrated 1-3 years of successful customer service, sales, and/or business experience, or equivalent combination of education and experience.
- Exhibit a strong work ethic and team player mentality.