What are the responsibilities and job description for the Power Systems Service Supervisor position at NPAworldwide?
Job Description
Power Systems Service Supervisor
North Syracuse, NY
Are you a leader with a passion for power generation and a commitment to delivering exceptional customer service? An established and growing equipment solutions provider is seeking an experienced Power Systems Service Supervisor to lead shop and field service operations in the North Syracuse area.
This is an excellent opportunity to join a respected organization that invests in its people, values operational excellence, and offers long-term career growth. In this role, you'll oversee daily service operations supporting power generation systems, marine engines, and industrial engines. You'll lead a team of skilled technicians, ensure customer expectations are exceeded, and drive a culture focused on safety, quality, and continuous improvement.
What You'll Do
Qualifications
Salary Type : Annual Salary
Salary Min : $ 3
Salary Max : $ 8
Currency Type : USD
Power Systems Service Supervisor
North Syracuse, NY
Are you a leader with a passion for power generation and a commitment to delivering exceptional customer service? An established and growing equipment solutions provider is seeking an experienced Power Systems Service Supervisor to lead shop and field service operations in the North Syracuse area.
This is an excellent opportunity to join a respected organization that invests in its people, values operational excellence, and offers long-term career growth. In this role, you'll oversee daily service operations supporting power generation systems, marine engines, and industrial engines. You'll lead a team of skilled technicians, ensure customer expectations are exceeded, and drive a culture focused on safety, quality, and continuous improvement.
What You'll Do
- Schedule and assign work for shop and field service technicians
- Monitor workflow and ensure timely completion of customer repairs and maintenance
- Lead, coach, and develop technicians through ongoing performance management
- Support technicians with complex diagnostics and repair challenges
- Open, manage, review, and invoice work orders
- Partner with customers to define repair scopes, communicate updates, and ensure satisfaction
- Analyze equipment issues and maintain detailed service records
- Collaborate with internal teams, including finance and operations, to support business objectives
- Conduct safety audits and enforce safety policies and best practices
- Maintain accurate customer files and operational documentation
- Associate degree in Diesel Technology, Business, or a related field; equivalent experience will be considered
- Prior experience in power generation, industrial engines, marine engines, or a related industry
- Previous supervisory or management experience leading service teams
- Strong technical knowledge of generators, engines, and related equipment
- Proven ability to lead, motivate, and communicate effectively with technicians, customers, and internal stakeholders
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and service management software
- Excellent problem-solving skills with a high attention to detail
- Customer-focused mindset with a sense of urgency and commitment to service excellence
- Competitive base salary: $80,000-$90,000, plus bonus, commensurate with experience
- Performance-based bonus opportunity
- Generous paid time off and company-paid holidays
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- Retirement savings program with employer contributions
- Tuition reimbursement for eligible employees
- Employee referral incentives
- Additional voluntary benefits and discount programs
Qualifications
- Associate degree in Diesel Technology, Business, or a related field; equivalent experience will be considered
- Prior experience in power generation, industrial engines, marine engines, or a related industry
- Previous supervisory or management experience leading service teams
- Strong technical knowledge of generators, engines, and related equipment
- Proven ability to lead, motivate, and communicate effectively with technicians, customers, and internal stakeholders
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and service management software
- Excellent problem-solving skills with a high attention to detail
- Customer-focused mindset with a sense of urgency and commitment to service excellence
- Competitive base salary: $80,000-$90,000, plus bonus, commensurate with experience
- Performance-based bonus opportunity
- Generous paid time off and company-paid holidays
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- Retirement savings program with employer contributions
- Tuition reimbursement for eligible employees
- Employee referral incentives
- Additional voluntary benefits and discount programs
Salary Type : Annual Salary
Salary Min : $ 3
Salary Max : $ 8
Currency Type : USD
Salary : $80,000 - $90,000