Demo

Field Service Engineer I (Customer Service Engineer)

NPAworldwide
Boise, ID Full Time
POSTED ON 8/2/2026
AVAILABLE BEFORE 8/30/2026
Job Description

  • AtomicLayerDeposition(ALD)tool(equivalent)EquipmentInstallation&Maintenance:

Performbasicserviceactivities.

Installandsetupequipmentatcustomersites.

Conductroutinepreventivemaintenancefollowingestablishedprocedures.

Conductsystemupgradesandmodificationsasneeded.

Complywithallsafetyprocedures.

  • Troubleshooting&Repair:

Assistsotherengineersintroubleshootingfabissues.

Beabletodiagnoseandresolvehardwareissuesinsemiconductorequipment.

Beabletoperformrootcauseanalysisandimplementcorrectiveactions.

Escalatecomplextechnicalproblemstoengineeringteamswhennecessary.

  • CustomerSupport&Training:

Undergoon-the-jobtraining(OJT)forprimaryproductsandplatforms.

Beabletoprovidetechnicalassistanceandguidancetocustomersonequipmentoperation.

Beabletotraincustomerpersonnelonpropermaintenanceandtroubleshootingprocedures.

Actasaliaisonbetweencustomersandinternaltechnicalteams.

  • Documentation&Reporting:

Maintainservicelogs,reports,anddocumentationforallcustomerinteractions.

Providefeedbacktoengineeringandrelevantteamsonrecurringissues.

Ensurecompliancewithsafetyandqualitystandards.

  • Collaboration&ContinuousImprovement:

Workcloselywithfieldservice,engineering,salesandotherteams.

Stayupdatedonthelatestadvancementsinsemiconductormanufacturingtechnology.

Participateincontinuousimprovementinitiativestoenhanceserviceefficiency.

Maintainaharmoniousworkenvironmentandavoidcreatingdiscord.

  • WORKETHIC

Bringapositiveattitudetoworkatalltimes(avoiddisplaying negativeattitudes,especiallywheninteractingwithcustomers)

Maintainprofessionalismandawillingnesstocontinuelearningabouttheequipment.

Bepunctualforassignedtasksandtakeresponsibilityfortheequipmentinchargeof.

Beaccountablefortheequipmentunderyourresponsibility.

Qualifications

  • Bachelorsdegreeinregardlessofmajor,noworkingexperienceisrequired.
  • Basicknowledgeofelectronicsandmechanicalsystems.
  • Excellentcommunicationandcustomerserviceskills.
  • Asolution-orientedmindsetinafast-pacedenvironment.
  • Acustomer-focusedmentalitywithaconsistentlypositivedemeanor.
  • Willingnesstotraveltocustomersites,whenneeded(domesticandinternational).
  • Notravelrestrictionsdomesticallyorinternationally.

Why Is This a Great Opportunity

InitialComprehensiveTraininginSouthKoreafortechnicalproficiencyRequired. (Approx. 4 weeks - Company-Sponsored travel and accommodations provided)

  • CandidatesmustbefullyauthorizedtoworkintheUS.VisasponsorshipisNOTavailableforthisrole.
  • RelocationpackageisNOTavailableforthisrole.
  • Musthavereliabletransportationforcommutingtothecustomersiteandcompanylocationsasneeded.

Salary Type : Annual Salary

Salary Min : N/A 50000

Salary Max : N/A 80000

Currency Type : N/A

Salary.com Estimation for Field Service Engineer I (Customer Service Engineer) in Boise, ID
$60,552 to $72,086
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