FTS Technician

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

• Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

POSITION SUMMARY:

Field Technical Service Technician main responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting. Documented inventory management, line trial support, new model color program management/support, and customer complaint assistance are additional responsibilities. The position also requires attention to inventory tracking and close communication on paint usage and trends with the account FTS Specialist, Technical Account Manager, and/or Account Manager.

POSITION RESPONSIBILITIES:

• Coordinate and communicate day to day operations and projects with customer base
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
• Obtains information regarding build data, inventory and usages to communicate with Supply Demand Planning representatives for effective inventory management.
• Follow batch status in SAP and work with internal teams to meet customer supply and quality demands.
• Responsible for implementing & tracking as necessary all value added activities at the customer that improve the production process and production process issues
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
• Monitor customer production runs and determine customers’ performance requirements within account
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization
• Work with customer and NPAA’s Sales to solve pricing, credit, debit, and RGA issues
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance).
• Complete material adjustments (solvents, pigment dispersion and additives) for optimum processing and color quality.
• Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on NPAA materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to determine root cause and preventive action for problems & improvements
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports).
• Facilitate internal team meetings for action register and other project reviews

POSITION QUALIFICATIONS:

• Bachelors Degree and minimum of 5 years of customer based technical experience in automotive paints or 10 years of experience required.
• Strong customer focus and relationship building skills required.
• Communication skills- verbal and written required.
• Time management and Organization skills required.
• Be able to work with 2 component coatings and isocyanates
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use required.
• Computer skills- Microsoft Suites preferred.

SALARY RANGE:

$25.10 to $38.23 hourly. Compensation for this role is negotiable based on experience and skill set. 

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $25 - $38