What are the responsibilities and job description for the Patient Success Coordinator position at Nox Health?
About Nox Health
Simply put, we believe in the power of sleep.
As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.
Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.
Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.
About The Role
The Patient Success Coordinator supports the Home Sleep Test Services (HSTS) program by ensuring patients can easily receive, use, and return their devices. You’ll serve as a key point of support, helping patients navigate the process with confidence and comfort. To be successful in this role you will make sure patients feel supported and confident in using their devices. By combining empathy with efficiency, you’ll play a vital role in boosting patient compliance and creating a positive overall experience.
What You'll Do
Simply put, we believe in the power of sleep.
As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.
Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.
Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.
About The Role
The Patient Success Coordinator supports the Home Sleep Test Services (HSTS) program by ensuring patients can easily receive, use, and return their devices. You’ll serve as a key point of support, helping patients navigate the process with confidence and comfort. To be successful in this role you will make sure patients feel supported and confident in using their devices. By combining empathy with efficiency, you’ll play a vital role in boosting patient compliance and creating a positive overall experience.
What You'll Do
- Patient Support:
- Confirm device deliveries, provide clear setup guidance, and offer after-hours assistance as needed.
- Accurately update patient charts and documentation during and after outreach efforts.
- Logistics Management:
- Perform daily inventory adjustments, track device status in the HST system, coordinate shipping and returns, and follow up on overdue devices.
- Adherence to 5S principles and practices
- Operational Support:
- Step in to resolve issues quickly, ensuring smooth day-to-day operations.
- Serve as backup support for the Clinical Device Coordinator as needed
- Have active Participation in Process Improvement Plans/Projects
- Completion of an accredited Medical Assistant program or equivalent level of education.
- 2 years experience in patient or customer service facing role
- Experience working within a clinical healthcare environment.
- Experience delivering telehealth support via phone or video conferencing technology is a plus.
- Strong communication skills with a patient-first mindset.
- High attention to detail to ensure accurate tracking and timely follow-ups.
- Flexibility to provide after-hours support and on-call coverage as needed, in alignment with the department’s requirement for 24/7 operational coverage.
- Service minded / Results oriented
- Able to problem solve and multi-task
- Capable of interpreting a variety of instructions in written, oral, diagram, or schedule form
- Accurate documentation of notes and correspondence