What are the responsibilities and job description for the Service Manager - Fire Protection, Safety, Industrial position at NOW Hiring Heroes?
Title: Service Manager - Fire Protection
Location: San Antonio, TX
Compensation: Based on experience and qualifications - Highly competetive
Position Summary
We are seeking an experienced Service Manager to oversee and enhance service operations related to the maintenance, inspection, and repair of fire protection systems and safety equipment. This role is responsible for leading service technicians, ensuring high-quality service delivery, maintaining strong client relationships, and ensuring all service activities comply with applicable regulations and industry standards.
Core Responsibilities
Service Operations Management
- Oversee daily service operations including scheduling, dispatching, and coordinating service calls for maintenance, inspections, and repairs.
- Ensure all service activities comply with company policies, safety regulations, and industry standards.
Team Leadership & Development
- Lead, mentor, and manage a team of service technicians.
- Provide ongoing training, coaching, and support to improve technical skills and performance.
- Develop and implement training initiatives focused on new technologies, safety practices, and regulatory updates.
Client Relationship Management
- Serve as the primary point of contact for clients regarding service-related matters.
- Resolve service concerns promptly and maintain high levels of customer satisfaction.
- Build and maintain strong client relationships through exceptional service and effective management of service agreements.
Quality Assurance & Compliance
- Ensure all service work meets quality standards and complies with applicable codes and regulations.
- Conduct regular inspections and audits to ensure adherence to safety and operational standards.
Process Improvement
- Identify and implement operational improvements to increase efficiency and effectiveness.
- Utilize client and technician feedback to continuously improve service delivery.
Budget & Resource Management
- Manage service department budgets, including labor, materials, and equipment costs.
- Optimize scheduling and resource allocation to maximize productivity and operational efficiency.
Reporting & Documentation
- Prepare and present reports on service department performance, including response times, customer satisfaction, and operational metrics.
- Maintain accurate records of service activities, work performed, and customer interactions.
Minimum Qualifications
- High school diploma or GED
- Minimum of 5 years of experience in service management or a similar leadership role within fire protection, industrial services, safety equipment, mechanical services, or related industries
- Proven leadership experience managing and motivating service technicians
- Strong understanding of fire protection systems, safety regulations, and industry standards
- Excellent communication, organizational, and problem-solving skills
- Valid Driver’s License
Preferred Qualifications
- Bachelor’s degree in Engineering, Fire Protection Technology, Business Administration, or a related field
- Industry licenses or certifications related to fire protection systems or safety compliance
- Experience using service management software and operational tools
Benefits & Perks
- Employee Ownership Program
- Company-paid training and development programs
- Telehealth services (if healthcare coverage is elected)
- 401(k) with company match
- Medical, Dental & Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.
#IND33