Dispatcher - Hybrid

Title: Dispatcher
Location: Bridgeton, MO - Hybrid
Compensation: Based on Experience

Introduction

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our systems help ensure uninterrupted operations for businesses across the country, and our teams take pride in protecting the communities they serve. If you share this passion and commitment, we’d love to speak with you about joining our growing organization.

Position Summary

Are you someone who thrives on organization, problem-solving, and keeping moving pieces aligned? This role is ideal for a highly organized professional who enjoys solving logistical challenges in real time while supporting field operations and customer service.

As a Dispatcher, you will oversee scheduling and dispatch-related activities for a team of field technicians within a designated territory. You’ll coordinate service appointments, optimize routing and scheduling, communicate directly with customers, and ensure technicians are assigned effectively based on skill set, availability, and geography.

This position offers a hybrid/remote work setup but candidates must live within a commutable distance to one of the operational locations.

Typical schedule is Monday–Friday during standard business hours. No evenings, weekends, or holidays required.

Core Responsibilities

Scheduling Management

• Ensure technicians maintain a full schedule of work aligned with business needs and operating hours.
• Utilize routing and scheduling tools to maximize technician productivity and reduce travel time.
• Communicate with customers regarding appointment scheduling, updates, and rescheduling needs.
• Monitor schedules throughout the day to minimize missed appointments and optimize workload distribution.
• Assign additional work in real time when technician capacity becomes available.
• Track scheduled work through completion, including technician status updates and required documentation.

Process Improvement

• Identify opportunities to improve operational efficiency and reduce rework.
• Participate in standardizing and improving scheduling and dispatch procedures.
• Follow established Standard Operating Procedures related to scheduling and dispatch operations.

Reporting & Analysis

• Review KPI performance metrics and adjust daily activities to support operational goals.
• Identify and communicate opportunities to improve technician productivity and job completion rates.

Minimum Qualifications

• High School Diploma or GED
• 2 years of experience in dispatching, scheduling, routing, logistics, customer coordination, or similar operations-focused roles
• Experience supporting field service industries such as HVAC, plumbing, electrical, facilities services, safety services, pest control, emergency response, or related environments preferred
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and sound decision-making ability
• Process-oriented mindset with a focus on operational efficiency and continuous improvement

Preferred Qualifications

• Associate’s degree preferred
• Experience supporting commercial service operations
• Experience working in standardized or process-driven operational environments
• Familiarity with field service software, dispatch systems, or routing technologies

Benefits & Perks

• Employee Ownership Program
• Company-paid training and development programs
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Telehealth Services
• Paid Time Off (PTO)
• Paid Holidays
• Career advancement opportunities

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.

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