BENEFITS & PAYROLL COORDINATOR II

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

BENEFITS

Assists with the administration of all company health and retirement plans, including: medical, dental, vision, flexible spending accounts, disability, life, voluntary benefits, 401(k), profit sharing, EAP, and wellness programs. Acts as a backup for processing of new enrollments, plans changes, plan terminations, COBRA notifications to COBRA administrator, life conversions and benefit entry into HRIS system.

Generates and distributes standard reports to benefit carriers on a regular basis.

Assists with the benefits open enrollment processes (i.e. wellness testing and open enrollment meetings,), as well as any other employee events planned throughout the year. 

PAYROLL

Assists with compiling, auditing and maintaining all information necessary to ensure accurate and timely processing of weekly payroll.

Assists with maintenance of the payroll and time and attendance systems. Works with Payroll team to ensure all payroll updates, backups, and system maintenance requirements are performed in a timely manner. 

Develops a complete knowledge of the payroll/HRIS and time and attendance systems. Updates and maintains payroll procedures.

Updates employee files to document personnel actions. Coordinates the maintenance and security of employee files in compliance with Records Retention policies.

Provides guidance and coaching for questions and consultation related to HR topics and policies. Advises both employees and management regarding pay policies, procedures and documentation. Properly identifies, makes recommendations and effectively resolves routine and complex employee benefits and pay issues in a timely manner.   

Acts as a backup for weekly transmittal of U.S. and Canadian payrolls; and backup to for front desk coverage when needed.

Identifies HR process (i.e. HRIS software) and transactional optimization opportunities and works with HR team to streamline, implement and align processes.

Demonstrates respect and compassion for employees and visitors to ensure NOW’s core values are followed.

We like to have fun at work! Play a key role in “making NOW a great place to work” by creating and executing fun events at work such as ice cream days and walk at workdays and off-site events such as Easter Egg hunts, Christmas party and summer picnic. Jump in and help with other events such as wellness screenings, charity drives etc. to ensure success.

Complies with safety and GMP requirements. 

SAFETY STATEMENT RESPONSIBILITY

Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures.   Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree or equivalent; or two to three years related payroll experience and/or training; or equivalent combination of education and experience. Intermediate to advanced skill level in Microsoft Outlook, Word, Excel and PowerPoint. Working knowledge of HRIS systems such as UKG Pro, UKG Ready and Paylocity. Comprehensive knowledge of various HR laws and payroll regulations.

DESIRED SKILLS

• Demonstrated awareness of regulations (federal, state and local) and compliance expectations related to payroll and benefits.
• Demonstrated ability to provide effective guidance and coaching in a variety of situations (developmental, disciplinary, etc.).
• Strong attention to detail and proofreading skills. Must have excellent documentation skills.
• Strong interpersonal and teamwork skills; demonstrated ability to build relationships and effectively connect with others; approachable, empathetic and viewed as a responsive resource for employees and leaders.
• Excellent communication skills, both verbal and written. Strong presentation skills with demonstrated ability to connect with and engage employees of differing levels (front-line supervisors, managers, etc.) and diverse backgrounds. Must have ability to deliver presentations and trainings to groups of employees.
• Strong project management and organization skills with demonstrated ability to manage multiple tasks/projects simultaneously and manage time effectively.
• Strong business acumen; including comfort with accountability to business metrics, ability to make sense out of complexity and ability to think strategically and take appropriate actions.
• Maintains and protects confidential data with utmost scrutiny, judgment, and care and ensures awareness of and compliance with employment regulations and laws.
• Ability to analyze complex information, to define and solve problems and issues that arise with strong attention to detail.
• Ability to travel to other facilities and work off hours and weekends as needed.
• Presents a professional and positive image at all times.
• Self-driven, action-oriented, drives for results and motivated to accomplish objectives in a fast-paced environment. Displays a sense of urgency to meet all business objectives and critical deadlines.
• Prioritizes and shift directions and helps where needed as business needs require. Maintains a positive attitude and high-quality workload.
• Reacts quickly and appropriately to opportunities and problems and makes sound decisions and recommendations on sensitive, confidential issues. Follows up in a timely manner to issues not immediately resolved. Strong analytical skills with excellent attention to detail skills. Ability to identify multiple solutions and implement the best solution.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain at a stationary work location, and occasionally to move from place to place within the facility. Employee is regularly required to use the telephone, calculator and computer. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2025 BENEFITS AT A GLANCE

This position does require you to work onsite. The noise level in the work environment is usually moderate to quiet.