Physical Security Systems Administrator

Physical Security Systems Administrator Information Technology and Cybersecurity - West Jordan, Utah Job Title: Physical Security Systems Administrator Location: West Jordan, UT Job Type: Full-Time | On-Site About NOVVA: NOVVA Data Centers is a privately held data center company providing state-of-the-art wholesale and multi-tenant colocation services in Utah, Colorado, and Nevada. NOVVA was designed and built with sustainability, scalability, and security in mind. We deliver exceptional client experiences by combining advanced technology, sustainable design, and innovative security practices in world-class data center environments. Position Overview: The Physical Security Systems Administrator is responsible for administering, maintaining, and optimizing NOVVA’s enterprise-level physical security systems — including LenelS2 OnGuard access control and Milestone XProtect video management systems. This role ensures the reliable and secure operation of NOVVA’s access control and surveillance infrastructure across all data center facilities. This role will focus on maintaining and troubleshooting Access Control (ACS), Video Management (VMS), Audio-Visual (AV) systems, and structured cabling infrastructure. The ideal candidate will ensure compliance with corporate standards, optimize system performance, and address technical issues effectively. The ideal candidate brings a strong technical background, hands-on experience with enterprise security platforms, and a proactive approach to ensuring uptime, performance, and compliance in mission-critical environments. Key Responsibilities: System Administration & Maintenance Administer and maintain LenelS2 OnGuard and Milestone XProtect systems across all NOVVA data center locations. Monitor system health, network connectivity, storage, and server performance to ensure reliability and redundancy. Manage and configure user access levels, credentials, and badge permissions within OnGuard. Oversee camera configurations, recording policies, and retention schedules within Milestone. Perform regular software updates, firmware upgrades, and database backups in coordination with IT and vendors. Assist in the implementation of new systems and upgrades at the site, ensuring alignment with corporate specifications and standards. Operational Support & Incident Response Provide day-to-day operational and technical support for access control and video surveillance systems. Respond to alarms, alerts, and incident investigations in coordination with Security and Operations teams. Maintain accurate system documentation, network diagrams, and change management records. Support onboarding and offboarding processes for employee and contractor badge access. Integration & Project Support Support integrations between OnGuard, Milestone, and other enterprise systems such as Active Directory, visitor management, and building automation. Participate in the planning, deployment, and commissioning of new physical security installations or expansions. Collaborate with internal stakeholders and vendors to ensure timely and compliant delivery of security projects. Security Compliance & Best Practices Ensure physical security systems align with NOVVA’s security policies and compliance standards (SOC 2, ISO 27001, etc.). Maintain best practices for system hardening, access management, and data retention. Assist in audits, risk assessments, and incident investigations as needed. Documentation and Reporting Maintain accurate records of system configurations, maintenance activities, and troubleshooting efforts for tracking and accountability. Generate routine reports for the Facilities Technology Manager, detailing system health, repairs, and updates performed Qualifications: Required 3+ years of experience supporting enterprise access control and video management systems. Hands-on experience with LenelS2 OnGuard and Milestone XProtect platforms. Strong understanding of IP networking, Windows Server environments, and SQL database administration. Experience with Active Directory integration, virtualized environments (VMware/Hyper-V), and network storage systems. Strong troubleshooting, documentation, and communication skills. Proficiency in tools like AutoCAD, Bluebeam, Revit, and construction/project management platforms (e.g., Procore). Preferred LenelS2 Certified Professional (LCP) or Milestone Certified Design Engineer/Technician certifications. Experience supporting physical security infrastructure in data center or critical facility environments. Familiarity with intrusion detection, intercom, and visitor management systems. Understanding of compliance frameworks relevant to physical and information security. Work Environment Standard business hours with occasional after-hours support for critical incidents or maintenance. On-site position located at NOVVA’s West Jordan, Utah campus, with occasional travel to other NOVVA sites. Why Join NOVVA: At NOVVA, you’ll be part of a forward-thinking organization redefining the data center experience through innovation, sustainability, and security. We offer a collaborative culture, opportunities for professional growth, and a chance to work with cutting-edge technology in one of the most advanced data centers in the country.