Client Retention & Experience Manager

Novuskin Las Vegas is looking for an exceptional Client Retention & Experience Manager to build and lead our Client Success and Retention department.

This is not a traditional customer service position. We are looking for a builder and leader who can create a complete retention operation from the ground up and then manage the team responsible for executing it.

Your mission will be to increase client loyalty, repeat business and lifetime value while creating a highly personalized, luxury-level client experience.

What You’ll Own

* Build and lead our Client Success & Retention team

* Develop the retention strategy, SOPs, workflows and reporting structure

* Create a personalized client ownership and concierge model

* Improve rebooking, repeat visits and long-term client engagement

* Increase membership engagement and reduce churn

* Build structured reactivation programs for inactive clients

* Develop strategies for VIP and high-value clients

* Improve Sales → Client Success → Provider handoffs

* Build dashboards and accountability around retention KPIs

* Use CRM, automation and AI to identify at-risk clients and opportunities

* Coach and manage the team against measurable performance goals

* Work directly with senior leadership to continuously improve the client journey

Who We’re Looking For

Healthcare experience is required.

Experience in medical aesthetics, cosmetic dermatology, plastic surgery, wellness, longevity or another premium healthcare environment is strongly preferred.

Experience with luxury hospitality, VIP relationship management, premium membership programs or high-value clientele is a major plus.

We’re looking for someone who is:

* A builder—not simply an administrator

* Exceptional with people and high-value clients

* Highly organized and process-driven

* Data-driven and comfortable managing KPIs

* Experienced building and managing teams

* Comfortable with CRM, automation and technology

* Strong at creating SOPs and accountability

* Commercially minded without being overly sales-driven

* Passionate about delivering exceptional client experiences

What Success Looks Like

We want every ongoing Novuskin client to feel:

“There is someone at Novuskin who knows me, understands my goals and makes sure I am taken care of.”

Your responsibility is to build the team, systems and culture that make that possible at scale.

Compensation

$90,000–$120,000 total annual compensation, depending on experience and performance, including competitive base salary plus performance incentives.

About Novuskin

Novuskin Las Vegas is a high-volume medical aesthetics, wellness and longevity practice offering advanced services across skin, body, injectables, weight management, laser technology and longevity.

We’re investing significantly in building a sophisticated Client Success and Retention organization. This is an opportunity to build and lead the department—not simply inherit one.

To Apply

Please submit your resume and tell us briefly:

What retention, Client Success, membership or patient-experience program have you personally built or significantly improved, and what measurable results did you achieve?