Loan Delivery Credit Specialist

JOB SUMMARY:

This position is responsible for the reviewing of closed and underwriting loan documents to ensure compliance in accordance with investor guidelines and regulations, obtaining corrections when necessary. In addition, responsible for the review of loans that investors suspend for purchase, especially for underwriting related conditions. Research agency and investor guidelines, dispute invalid purchase conditions when warranted, and the timely resolution of all purchase conditions to ensure salability and mitigate cure fees. Complete follow-up and clear loans for purchase within the department required timeframes.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ensures that all closed loans are compliant with federal and state laws and meet company policies and investor guidelines.
• Reviews all closed loans for accuracy ensuring that all conditions have been met, and the loans meet the company quality requirements.
• Responsible for the review, dispute and clearing of investor's purchase conditions, and requirements including overlays.
• Maintain department standard daily production and quality rate of Investor Suspense.
• Responsible for the clearing of investor's requirements and requests. Keeps management abreast of all investors, title companies, or internal department related trends or challenges.
• Verifies that all investor stipulations requested are valid and met to ensure that loans are saleable/purchased.
• Works independently and prioritizes work while meeting pre-established deadlines.
• Requests and follows up daily with title companies, underwriters, Loan Processors, and Closers on all outstanding documents for loans that have been suspended for purchase.
• Collaborate with counterparts and managers to streamline the Investor Suspense processes.
• Work escrow holdbacks and handles all escalated direct customer contact (phone, e-mail, text communications).
• Assists with other aspects of the Loan Delivery process on an as-needed basis.
• Crosstrain other team members to look up investor and agency guidelines and clear other underwriting related purchase conditions.
• Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES:

• Problem-solving - identifies and resolves challenges in a timely manner by gathering and analyzing information skillfully. Develops alternative solutions using facts and reasoning in presenting business cases for pursuing appropriate course of action.
• Communication - speaks clearly and persuasively in all types of situations. Listen and seek clarification as necessary in order to understand and fulfill business objectives. Able to read and interpret complex information and regulatory requirements. Must be able to build effective intra-corporate relationships and collaborations, and liaison with various business departments.
• Business acumen - understands business implications and decisions, displaying appropriate balance between revenue growth and compliance with existing laws and regulations. Demonstrates working knowledge of regulated financial industry.
• Ethics - Keeps commitment and inspires trust in others. Understands and appreciates the value of integrity in self and others. Upholds organizational values. Maintains strict confidentiality of business information and processes.
• Judgment - exhibits sound and accurate judgment. Supports and explains rationale for decisions.
• Includes appropriate people in decision-making.
• Planning and Organizing - prioritizes and plans work activities. Use time efficiently. Set goals and objectives.
• Professionalism - approaches others in a tactful, respectful manner. React well under pressure.
• Adaptability - adapts quickly to changes in work priorities and manages competing demands Modifies approach or method to best fit the situation. Ability to deal with frequent changes, delays, or unexpected events.
• Initiative - undertakes self-development activities. Seeks increased responsibilities, while asking for assistance when needed.
• Innovation - assist department in developing and implementing creative ideas and methods to increase overall efficiency and departmental value.
• Teamwork – work with fellow team members inside and outside the department, treating everyone with dignity and respect, always willing to help others, with exceptional customer service.

QUALIFICATIONS:

• Three (3) years prior mortgage lending experience, including underwriting conventional, and government loans.
• Ability to deliver effective results and to meet deadlines.
• Reliable transportation
• Sound judgment and decision-making skills
• Ability to work under pressure and meet deadlines with minimal supervision.
• Excellent phone and service skills
• Mathematical skills

Required Education and Experience

• High School Diploma or Equivalent.
• College degree or equivalent, a plus.

Language Skills

• Ability to speak, read and write in the English language.
• Articulate speaker with good interpersonal skills
• Ability to read and comprehend simple instructions.