What are the responsibilities and job description for the Account Manager position at NOVUS?
Account Manager
About NOVUS
At NOVUS, our vision is to be the premier brand for purpose-driven athletes. We build more than uniforms. We build belief, identity, and pride for athletes and teams who demand excellence in everything they do.
Headquartered in Latham, New York, NOVUS is a fast-growing athletic apparel brand specializing in premium custom uniforms and sportswear for teams, athletes, and professionals nationwide. Derived from the Latin word meaning new or fresh, our name represents new beginnings and reflects who we are and what we stand for. We exist to help individuals and teams rise to the moment and write their own story.
At NOVUS, you don’t just sell apparel. You Claim Your Crown. Our purpose-driven approach is rooted in passion, conviction, and perseverance, and our products are built to match that mindset. We are creating something meaningful, competitive, and lasting, and we are looking for people who want to win the right way while making a real impact.
Our Team
As an Account Manager at NOVUS, you will work cross-functionally with the Customer Success Team, Key Account Executives, Sales Director, and Director of Operations to deliver exceptional service and results for our customers.
Candidate Profile
We’re looking for former champion athletes, competitive weekend warriors, and relationship-builders who thrive on trust, grit, and winning together. If you love preparation, delivering for your team, and building long-term relationships, this role is for you.
Key Attributes:
- Embody the NOVUS lifestyle
- Follow through on commitments consistently and on time
- Understand the world of athletics. An athletic background or passion for sports is a major plus
- Use technology effectively and adapt quickly to new systems
- Bring strong references and a proven track record of success
- Excited to be a part of a young, fast-moving organization
- Act with a mission-driven mindset and desire to be part of something greater
- Collaborate effectively as a team-oriented professional
- Maintain strong attention to detail with excellent organizational skills
- Think creatively and strategically
- Take initiative as a self-starter with a strong sense of ownership
Primary Responsibilities
Account Management:
- Manage accounts from initial inquiry through final delivery
- Serve as the primary point of contact between customers and NOVUS
- Develop and cultivate assigned leads and accounts throughout the year
- Collaborate with the Design Team to deliver customer mockups using Printavo
- Enter invoices and manage orders and payments in Printavo
- Build and manage team stores using Squarespace
- Sort team store orders upon store close
- Create purchase orders, product labels, and enter orders into production using Monday.com
- Deliver best-in-class customer service across all assigned accounts
Customer Success and Service:
- Answer incoming calls related to new inquiries and customer questions
- Route information to appropriate NOVUS teams such as Sales and Operations
- Communicate with customers via email for follow-ups, service requests, and order coordination
- Schedule order pickups and manage customer timelines
- Solve problems and make sound judgment calls in fast-paced situations
- Follow up to ensure customer satisfaction with delivered products
- Relay order issues to the Operations Manager in a timely manner
- Maintain a clean, organized workspace to support efficiency
- Provide direct support to the Outside Sales Team
- Build and manage team stores to support sales efforts
- Sort team store orders and place purchase orders
Skills for Success
- Proficiency in Google Drive and Microsoft Excel
- Excellent written and verbal communication skills
- Strong time management and prioritization abilities
- Exceptional interpersonal and relationship-building skills
Schedule
Monday–Friday, full-time, some weekend work for conferences and events