Property Management Maintenance Coordinator

Maintenance Coordinator Carrollton, Georgia | Full-Time | $17–$20/hr, commensurate with experience and skills M–F, 8:30 AM–5:00 PM EST | 40 hrs/week | 1 WFH day/week after 90 days

About the Role

The Maintenance Coordinator is responsible for managing the full maintenance communication cycle between residents, vendors, and property owners. This role is the central hub for all maintenance-related activity. You will intake requests, determine urgency, coordinate vendors, track progress, and ensure everything is documented and closed correctly.

This is not just scheduling work orders. You are the traffic controller, translator, and closer. The goal is fewer repeat issues, faster resolutions, and clear communication at every step.

Core Responsibilities

Maintenance Requests

• Receive and review incoming maintenance requests
• Ask follow-up questions to properly diagnose the issue
• Determine priority level and appropriate next steps
• Troubleshoot minor issues with residents when possible

Vendor Dispatch & Coordination

• Select and dispatch appropriate vendors
• Schedule appointments and coordinate access
• Communicate scope clearly to avoid unnecessary trips
• Monitor vendor progress and hold timelines accountable

Resident Communication

• Provide updates throughout the repair process
• Set clear expectations on scheduling and timelines
• Follow up after completion to confirm resolution
• De-escalate situations calmly when frustrations arise

Owner Reporting

• Provide status updates on larger or ongoing repairs
• Request approvals when required
• Summarize issues in clear, concise language

Preventative Maintenance

• Schedule and track recurring maintenance
• Ensure seasonal items are completed on time
• Reduce emergency calls through planning

Documentation & Closing

• Enter vendor bills and attach documentation
• Record notes, photos, and communication in the system
• Confirm work completion and close tasks accurately
• Maintain organized records for accountability

Ideal Candidate

We are looking for someone who does not panic when multiple things happen at once. This role requires judgment, not just instructions.

Required Traits

• Detail-oriented and organized
• Calm and professional communicator
• Confident decision maker
• Solution-focused mindset
• Strong follow-through
• Able to handle urgency without creating chaos

Experience & Skills

• Familiarity with property maintenance and basic troubleshooting
• Experience coordinating vendors or service providers
• Comfortable managing multiple active tasks simultaneously
• Strong written communication skills
• Previous property management, maintenance coordination experience, or use of property management software preferred

What Success Looks Like

• Residents feel informed instead of ignored
• Vendors show up prepared
• Owners are not surprised by costs
• Work orders do not linger
• Emergencies are minimized through planning

Schedule & Benefits

• 40 hours per week, M–F 8:30 AM–5:00 PM EST
• One work-from-home day per week after 90 days of employment
• 5 paid holidays
• PTO after 12 months

If you enjoy solving problems, keeping moving parts organized, and being the person who brings order to a messy situation, this role will fit you well. If you prefer reactive chaos or waiting for instructions, it will not.

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $20