Receptionist

Our Mission

To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we?

Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.

Position: Receptionist

Location: Reno, NV – Onsite (This role is not eligible for Remote or Hybrid)

Starting Salary Range: $18 per hour

The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

What’s the role?

As a Receptionist at NovumHealth, your primary purpose is to provide exceptional customer service and administrative support to ensure the smooth operation of the front desk. You will be the first point of contact for visitors, clients, and staff, and play a crucial role in creating a positive and welcoming atmosphere. Your professionalism, communication skills, and organizational abilities will contribute to a seamless and efficient reception experience.

What you’ll do:

• Greet and welcome visitors, clients, and staff with friendly and professional demeanor.
• Answer phone calls, direct inquiries, and provide accurate information or route calls to the appropriate individuals.
• Manage the reception area, ensuring it is clean, organized, and wellmaintained.
• Schedule appointments and maintain calendars for meetings, conferences, and other events.
• Coordinate and schedule meeting rooms, ensuring they are properly set up and equipped.
• Receive and sort mail and deliveries, distributing them to the appropriate recipients.
• Assist with administrative tasks, such as filing, photocopying, and data entry.
• Maintain accurate records and databases of visitor logs, staff attendance, and other relevant information.
• Respond to inquiries or requests for information in a timely and professional manner.
• Collaborate with other administrative staff to ensure a coordinated and efficient workflow.
• Call and schedule maintenance requests made by the manager for the building.
• Additional Duties as assigned.

What you’ll bring:

• Excellent communication and interpersonal skills to interact effectively with visitors, clients, and staff.
• Strong organizational skills to manage multiple tasks and prioritize responsibilities.
• Professional and courteous demeanor, with the ability to handle difficult or stressful situations calmly and tactfully.
• Proficiency in operating telephone systems, computer applications, and office equipment.
• Attention to detail to ensure accurate handling of messages, appointments, and records.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problemsolving skills to address issues or inquiries promptly and effectively.
• Flexibility and adaptability to handle unexpected situations or changes in responsibilities.
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
• Positive attitude, reliability, and a commitment to providing exceptional customer service.

What you’ll need to start:

• High School Diploma or Equivalent.

What will make you stand out:

• At least 1 year in customer service or 1 year in an administrative role.
• Previous receptionist role somewhere involving medical practice.

What do we offer?

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid)
• Optional supplemental Insurance Coverage
• Company paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Preferred Auto, Home and Renter’s insurance through Allstate
• Employee Discounts through Corestream
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location

Additional information:

• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a fulltime basis without the need for current or future visa sponsorship.
• We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.