What are the responsibilities and job description for the Space Development Agency (SDA) Network Technician IV position at Novul Solutions?
Position Summary
The SDA Network Technician supports the Defense Information Systems Agency (DISA) Global Operations Center and the Space Development Agency Operations Support Cell at Hill AFB, UT. This role provides 24/7 operational support for DISA-provided GIG/DISN services supporting DoD and national security customers. The position focuses on real-time network monitoring, ticket management, incident analysis, fault isolation, service restoration, escalation coordination, and technical support across transport, IP, voice, video, and related DISN technologies.
Key Responsibilities:
- Create, update, triage, and manage incident tickets using ServiceNow.
- Monitor network events, alarms, outages, degradations, and element management failures in real time across multiple tools.
- Perform incident correlation, alarm analysis, and fault analysis to identify impacts, isolate root causes, and support timely resolution.
- Support fault isolation activities, including testing, troubleshooting, localization, logging, assignment, and identification of failed systems, circuits, hardware, software, or facilities.
- Coordinate with internal teams, service providers, other NOCs, government stakeholders, and customers to restore service and meet DISN and customer SLA requirements.
- Support reroute and normalization of services and circuits during outages, degradations, and Authorized Service Interruptions.
- Document reroutes, updates, restoration actions, and incident progress in ticketing systems and the configuration management database.
- Provide global situational awareness and timely updates to leadership, customers, and impacted communities.
- Escalate incidents between Tier I and Tier II teams while maintaining customer coordination, ticket updates, and status reporting.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure teams.
- Verify service restoration after customer-initiated tickets are resolved.
- Assist with maintaining a known error database documenting defects, failures, root causes, repair actions, and workarounds.
- Provide 24/7/365 sustainment support for outages, service degradations, and Tier I/Tier II support needs.
- Support training, SOP improvement, tool capability feedback, and junior network controller development.
- Provide technical advice to peers, leadership, other NOCs, and customers for complex issue resolution.
- Resolve multi-layer technical issues that may cross multiple NOCs, domains, or operational areas.
- Support DISN technologies including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, optical switching, and related systems.
Requirements
Required Qualifications:
- Security CE or equivalent DoD 8570 IAT Level II certification required at start.
- Ability to support a 24/7/365 rotating shift environment.
- High school diploma with 3–5 years of relevant experience.
- Experience in one or more areas such as alarm surveillance, fault management, LAN maintenance, performance management, network monitoring, ticket queue management, incident escalation, or service restoration.
- General understanding of transport and IP network topologies.
- Advanced knowledge in four or more areas such as routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.
Preferred Qualifications:
- Experience supporting DISA, DISN, DoD, GIG, DGOC, or other mission-critical network operations environments.
- NOC, transport, IP, cyber transport, or network sustainment experience.
- Familiarity with ServiceNow or similar incident management tools.
- Experience coordinating with customers, government stakeholders, service providers, and other NOCs during outages or service degradations.
- Strong troubleshooting experience across circuits, routers, switches, crypto, optical transport, voice/video, and related infrastructure.
- Ability to clearly communicate technical updates during high-impact incidents.
- Experience supporting SOPs, training, tool improvements, or junior technician development.
Benefits
Core Benefits:
- Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
- Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
- Payroll: Paid Bi-Monthly.
- 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
- Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
- UNITED HEALTHCARE PPO, extensive national coverage.
- INCLUDES: Medical/Dental/Vision/HSA.
- Eligible on the first of the month, immediately after the start date.
- Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
- Training & Career Development Reimbursement of Tuition and training needed to support career development.
- $150 monthly reimbursement contribution paid monthly towards parking expenses.
- Receipts must be submitted by the close of business on the 25th of each month.
- Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
- Performance bonus – Project-based
- Yearly bonus – Company based
Salary : $150