Director of Sales

Company Description

The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

• Develop strong, secure and productive business relations, by achieving leisure rooms’ revenues targets in line with the S&M budget.
• Positive communication of the hotel image to existing and potential customer at all times.
• Stay well-versed in hotel offerings, rates, and promotions, actively promoting our services and amenities.
• Identify periods of high demand and implement targeted offers to specific markets, coordinating peak booking campaigns.
• Conduct thorough market analysis to recommend tactics and maintain our competitive edge.
• Drive leisure sales through various channels, including wholesalers, retailers, and consortia.
• Conduct site visits, familiarization trips, as needed.
• Represent the resort at trade shows, exhibitions, and sales calls.
• Contribute to the development of sales action plans, sales meetings, and special packages.
• Ensure accurate and timely submission of administrative reports, such as sales call schedules and month-end reports.
• Maintain comprehensive CRM records to support sales activities reporting.
• Participate in weekly sales and revenue meetings, offering insights and tactical promotions.
• Oversee proposal management within 24 hours, coordinating with the reservations department for timely responses.
• Uphold departmental and hotel standard operating procedures.
• Proactively identify and pursue new sales opportunities, nurturing relationships with key stakeholders.
• Mentor and share expertise with the leisure sales team.
• Ensure consistently high levels of guest satisfaction, personally attending to guest needs.
• Utilize CRM daily to enhance best practices and manage assigned portfolio.
• Foster cross-departmental communication to address guest feedback effectively.
  
  

Qualifications

• Five years luxury hotel sales experience. Previous experience as DOS required
• Experience in resort locations a strong asset
• Demonstrated knowledge and experience in advertising and promotional activities
• Exceptional communication and interpersonal skills and strengths in innovation and results-orientation
• Proven Leadership skills and experience
• Creative, effective and passionate individual with a high level of professionalism and human relation abilities
• Bachelors degree and/or Hotel Management degree an asset
• Computer literacy in Microsoft programs (Outlook, Teams, PPT), Opera, S&C/SFA experience and administrative skills
• Must possess a basic understanding of hotel accounting procedures
• Ability to travel and work flexible hours required