Director - Field Reimbursement

About the Department

The BioPharm & Strategy team leads all US commercial efforts and Strategic Direction for Novo Nordisk's biopharmaceutical portfolio, which includes innovative products in the hemophilia and growth disorders therapeutic classes and new products in the pipeline. As part of the team, you will have frontline exposure to our brand and marketing vision, business strategies, early development plans, and critical market insights that drive our business forward. At Novo Nordisk, we are the world leader in diabetes and other chronic diseases. Within our BioPharm and Strategy business unit, we use our skills, dedication and ambition to help people with chronic diseases, and we’re looking for individuals who want to do the same. In exchange, we offer the chance to be part of a highly specialized business in a global organization.

The Position

The Director - Field Reimbursement will oversee, coach and develop all Field Reimbursement Managers (FRM). Lead the Field Reimbursement team which is meant to create awareness with healthcare professional (HCPs) and their staff about the NordiCare patient support program and to respond appropriately to HCPs and their staff about questions regarding coverage, reimbursement and patient access issues for Norditropin. The Field Reimbursement team does not promote Norditropin, nor otherwise seek to influence prescribing decisions.

Relationships

Reporting to the Senior Director, Growth Disorders Marketing, the Director Field Reimbursement will oversee patient access initiatives at the physician practice level to facilitate appropriate patient access to Norditropin.

The Director Field Reimbursement may collaborate appropriately with other Novo Nordisk Inc (NNI) field-based personnel, such as Field-Based Sales and Market Access teams, to facilitate appropriate Norditropin patient access. This may include sharing high-level updates on Norditropin coverage and reimbursement trends/payer policies and requirements, but the Director may not discuss any specific patient case nor detailed office issues with any such NNI personnel.

The successful candidate will build and maintain positive and appropriate relationships with internal NNI colleagues and HCP offices to facilitate Norditropin access.

The Director Field Reimbursement will collaborate with the NNI Patient Support Program (PSP) department and vendor who administers the NordiCare patient support program. Regular contact is expected with HCP-office designated NordiCare case management and supervisor staff to resolve patient access issues for Norditropin.

Essential Functions

• Direct and develop Field Reimbursement team (FRMs) to facilitate appropriate patient access and support HCP processes for timely patient care and access
• Reporting to Senior Director, will lead the process to determine overall approach of the FRM team across both BioPharm and the larger NNI organization, including reimbursement support, reporting structure and leadership responsibility
• Reads, monitors and analyzes data to identify patient access support program requirements, potential trends and execution issues and proactively communicates knowledge to appropriate NNI personnel and takes appropriate action to facilitate appropriate enhancements, changes and operational efficiencies
• Conduct regularly scheduled patient support vendor site visits as needed
• Work across Market Access, Marketing, Sales teams and NordiCare to assist with any identified potential program-level escalations
• Work in conjunction with finance, legal, regulatory and compliance personnel across relevant program details and consult with NNI leadership to determine best structure and approach in future ideations
• Work closely with NordiCare to facilitate complete, accurate and timely benefits investigation and provide prior authorization and appeals support, as requested
• Facilitate the sharing of best practices across Field Reimbursement Team
• Demonstrate outstanding communication and account management skills and knowledge of Norditropin and NordiCare to both BioPharm and executive leadership
• Understand and communicate internally key long and short-range changes in the coverage and reimbursement policies under Medicare, Medicaid, commercial payers and plans that may impact Norditropin
• Continual management and development the Field Reimbursement Team budget and other business unit planning requirements
• Manage other projects as directed

Physical Requirements

75-90% overnight travel required.

Novo Nordisk requires all new hires, both Field and Office-based, to be fully vaccinated with a COVID-19 vaccine prior to the first date of employment. As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation for those unable to be vaccinated. You will be required to upload an image of your COVID-19 vaccine card at the time of hire and/or on your first day of employment.

Development of People

Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Qualifications

• Bachelor’s degree in science or business is required. Masters preferred
• Minimum ten (10) years of relevant pharmaceutical sales or reimbursement experience, including at least six (6) years of biologics sales experience, biologics medical and pharmacy benefit reimbursement experience or relevant experience in specialty markets
• Development or day to day management of reimbursement strategy in BioPharm strongly preferred
• Prior supervisory experience required
• Experience in implementing biologics patient access initiatives, i.e. hub programs
• Successful track record in field reimbursement support, medical affairs, or sales of biologics that required understanding of product coverage and reimbursement considerations under both a medical and a pharmacy benefit platform
• Significant experience with understanding and interpreting government and commercial payer policies
• Exceptional oral and written communication skills, along with complex problem solving, cross-functional project management skills and organizational skills
• Must be able to demonstrate an outstanding work ethic, relationship management skills and have the ability to manage multiple tasks concurrently
• Demonstrated excellence in account planning and management
• Experience in budget management
• Must have a strong ability to work independently and cross functionally with other Novo Nordisk personnel

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.