What are the responsibilities and job description for the Route Service Representative position at NOVO Health Services?
The Route Service Representative (RSR) is the face of Simple, responsible for delivering an exceptional customer experience while driving account retention, revenue growth, and route efficiency. This role owns the full lifecycle of assigned accounts—building strong relationships, identifying growth opportunities, and resolving challenges with a proactive, solutions-oriented approach.
We are seeking a polished, organized professional who thrives in a customer-facing environment and enjoys relationship-building, account management, and problem-solving.
Get to Know Us
Simple is redefining the healthcare linen industry through a customer-centric, white-glove approach to linen and garment rental services. Backed by NOVO Health Services, an industry leader in healthcare linen management solutions, Simple serves as the specialty division offering premium, high-end solutions tailored to the needs of healthcare clinics.
With a strong focus on safety, infection control, and inventory management, Simple operates within NOVO’s TRSA and HLAC-accredited facilities, utilizing state-of-the-art processing equipment and best-in-class practices. In just two years, Simple has experienced rapid growth—making this an exciting opportunity to join one of the fastest-growing organizations in the industry.
Key Responsibilities
Comply with all federal, state, and local regulations, as well as corporate safety policies
Serve as the primary point of contact for assigned accounts, building trust with key decision-makers and end users
Deliver exceptional service by responding to customer needs with urgency and creative problem-solving
Identify opportunities to grow existing accounts through additional products and services
Optimize route efficiency to maximize productivity, control costs, and drive revenue
Negotiate customer renewals and support long-term account retention strategies
Generate referrals and communicate new business opportunities to Sales leadership
Maintain a high level of professionalism, including appearance, organization, and customer interactions
Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively
Collect and transport soiled linen to the plant for processing in accordance with safety standards
Collaborate with Customer Success and plant teams to meet and exceed customer expectations
Load and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickups
Perform additional duties as assigned
Minimum Qualifications
Proven experience in customer service, route sales, or account management
Experience operating 26–28 ft. straight trucks preferred
Valid driver’s license with a clean driving record
Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer-supported)
Strong communication skills, both verbal and written
Proficiency in Microsoft Office and general computer systems
Professional appearance and customer-focused mindset (uniform provided)
Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs
Ability to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day)
Strong organizational skills with the ability to manage routes, equipment, and customer needs effectively
Why Join Simple?
4 Day Workweek/No weekends
Paid Weekly
Sign-on Bonus
Be part of a rapidly growing, high-impact division backed by an industry leader
Opportunity to build strong customer relationships and directly influence business growth
Work in a role that combines customer service, sales, and operations
Join a team committed to safety, quality, and innovation in healthcare services
What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an online application at www.novohealthservices.com!
All applicants will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.