What are the responsibilities and job description for the Sr. Implementation Specialist position at Novisync, Inc?
Must-Have Skills
- Hands-on experience with Dell PowerEdge rack and tower servers
- Strong proficiency in RHEL and Ubuntu operating systems
- Background working in large-scale server environments
- Experience with PowerEdge XE server models
- Maintain a high level of detail, accuracy, and organization in all tasks
- Support daily data center operations and routine activities
- Perform proactive data center walkthroughs, monitoring for hardware warnings (amber lights), hot spots, or other alerts, and notify the customer when necessary
- Escort on-site field engineers when required
- Create, update, and manage support tickets, ensuring timely follow-up and documentation
- Manage LOIS parts inventory (training provided onsite)
- Maintain up-to-date environment documentation, including serial numbers, rack elevations, runbooks, and related records
- Coordinate with customers on planned maintenance activities, such as power work, cooling adjustments, or containment changes
- Perform BIOS lifecycle management, including user administration and patching
- Work with Dell support to schedule and execute OSE break/fix activities
- Follow customer guidance to apply version updates and other approved changes