Resident Engagement Specialist

 Who We Are  

Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. 

Our Values  

Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future. 

Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations. 

Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence. 

Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you. 

Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar. 

The Resident Engagement Specialist plays a critical role in the success of Novir’s onsite vaccination clinics by serving as a trusted point of contact for residents and their families. This role is focused on education, outreach, and hands-on engagement to ensure residents understand available vaccination services and are registered/consented ahead of scheduled clinics.

Through outreach calls, on-site visits, and close collaboration with the CSS, the Resident Engagement Specialist helps drive participation, addresses questions or concerns, and ensures residents are prepared for a smooth and successful clinic experience.

• Conduct outbound calls to residents and/or family members to educate them on upcoming onsite vaccination clinics.
• Provide clear, compassionate education about vaccines, clinic logistics, and what residents can expect on clinic day.
• Address common questions and concerns, escalating clinical questions to appropriate medical staff as needed.
• Build trust and rapport with residents, families, and community stakeholders.

• Assist residents with registration for onsite vaccination clinics, including collecting required information and consents.
• Verify resident eligibility, insurance information, and demographic details as applicable.
• Track registration progress and follow up with residents who have not completed enrollment.
• Ensure all required documentation is completed accurately and on time.

• Conduct on-site visits at senior living communities or other residential settings to promote upcoming clinics.
• Host or support informational sessions and registration events.
• Work closely with community staff to coordinate outreach efforts and maximize participation.

• Maintain accurate records of outreach activity, registrations, and resident feedback.
• Identify trends, barriers to participation, and opportunities to improve engagement strategies.

• Bachelor's degree in healthcare, business or a related field (or equivalent work experience) 
• 3 years' experience in client relations or management, preferably in a B2B environment 
• Experience effectively managing multiple clients, and prioritizing tasks in a fast-paced environment 
• Strong understanding of customer support strategies and best practices. 
• Experience working with CRM software and other relevant tools to manage and track client interactions 

• Number of clinics scheduled & vaccines administered
• Account Retention Rate 
• Customer Feedback 

• You’re Driven: You are a self-starter, but aren’t afraid to ask for direction 
• You’re Analytical: You understand systems and reporting, and are able to critically analyze data 
• You’re A People Person – Customer service is at the core of everything you do, and you are a great partner both internally and externally 
• You’re Flexible: You are comfortable flexing outside your role, and thrive in a changing environment 

Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!